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Immediately notify moderators when duplicate content is sent to moderation during project completion
Client: Nokia Business Need: When a project is closed, Responsive checks for duplicate content before records are sent to the Content Library. Users are notified if duplicates are found and can choose to either review the duplicates or proceed with sending them to the library. If the user chooses to proceed, the duplicate…
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Wolters Kluwer GIS - CCL Tagging efficiency gains
additional context: When we upload the questionnaire from projects to the content library, it automatically takes the domain / section as the tag. It makes a lot of work for moderation to clean those up. Is there a way to keep the tagging empty and allow the owner or mederator to select the tags
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Wolters Kluwer GIS - CCL Moderation under LR-Legal Software, inability to accept/reject
Additional Context: Under Moderator / Under Collection LR-Legal Software - We are not able to accept or reject or modify this question. Please investigate whats going on.
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Wolters Kluwer GIS - CCL AI issues with standard and alternate responses causing issues.
CCL Project Uploaded two responses. Additional context: When we upload the questionnaires from projects to the content library, if it has two columns - it will then show as two responses. This shows one response as Yes and No. This creates an issue with the AI to provide correct response and we don't want the questions to…
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Immediate Reviewer Reflection on Bulk Owner Change for QA Pairs in Review Queue
FIS has requested for this enhancement on the back on TKT -214996 Current Behavior: When a bulk owner change is performed, the system immediately removes the existing owner from all selected QA pairs, including those in the review queue. For QA pairs in the review queue, the new owner is only assigned in the metadata. If…
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Export of Archived Records
Enhancement Request Description: Customers currently cannot export records directly from the Archive. To export archived records, they must first move the records back to the Content Library, apply temporary tags or collections to keep track of them, perform the export, and then rearchive the records afterward. This…
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Add a search option to search by document title only in the Content Library
Client: Nokia Business Need: Currently, the keyword search in the Content Library searches both the document title and the content inside the document. This makes it difficult to quickly find a specific document by its title. For example, if a user is looking for a document titled "Q3 Sales Playbook", the search also…
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AI-Generated Answers from Content/Document Library During Q&A Creation
Feature Request Enable AI to generate answers directly from attached documents or documents stored in the Content / Document Library while creating a new Q&A pair. Similar to the new feature project documents for AI. Problem Statement Today, when creating a new Q&A pair, users cannot instruct AI to reference a specific…
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Auto-Apply Tags from AI Draft Search Filters to Project Questions
Customer: Nokia Summary Nokia would like the ability to automatically apply tags to all project questions based on the tag filters selected within the AI Draft search experience. Business Need When using AI Draft, users frequently filter source content by specific tags to ensure responses are generated from the most…
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Linked Document not syncing to latest version within Project after Library update
RBC requested this When a Q&A record and its linked Document are both updated in the Library, the Project referencing that record does not always pull through the most current version of the linked Document. This surfaced during final review of an active DDQ Project, prior to export, when a recently updated Library record…
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Product Enhancement Request: Bulk Due Dates for Sequential Reviewers
State street has requested this enhancement urrent Behavior: At the individual question level, users can assign sequential reviewers and set a distinct due date for each reviewer in the sequence (e.g., Reviewer 1 due the 1st, Reviewer 2 due the 15th, Reviewer 3 due the 31st). When applying sequential review via bulk action…
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Define Standard or Default Response Headers
Enhancement Request - from client Octave Allow admins to define standard/default response headers that are automatically created for every new Q&A pair in the Content Library. Current Challenge Today, response headers must be created manually for each Q&A. This creates extra work for SMEs and content managers, increases…
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Push edits through review without changing original review date or changing review date into past
Can there be a button added to the review process for admins to have the ability to add edits to a q&a pair but not fully complete the review and leave the original review date intact. If this request is unfeasible can there be some indication of the ability to leave or change the review date into the past. This is a huge…
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Account-Wide Spell Check for the Content Library
Account-Wide Spell Check for the Content Library Customer: O.C. Tanner Request: Add the ability to run a spell and grammar check across the entire Content Library, rather than requiring users to review individual Q&A pairs one at a time. Business Need: O.C. Tanner maintains a large, mature Content Library with thousands of…
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search for Synonyms without need to create related words
ZKB have asked if Responsive AI can search better for Synonyms- eg. USPs should bring up Unique Selling points rather than having to create related words. They were asking if this was in development. Thank you
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Allow Super Admin/Admins to Edit review and sync to Library
Summary Enable Super Admins/Admins to edit a record while it is in Review and have those changes immediately reflected in the Library, regardless of whether the Owner has completed their review. Current Challenge At present, updates made during the Review stage cannot move back to the Library until the Owner completes…
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Designing an AI-Ready Content Library
Your Content Library is invaluable and you probably spent a lot of time refining it. However, even when the content is correct, you may find the AI-generated response misses the mark and you need to take time to create the answer yourself. Here at Responsive, we know your time is valuable and you can't spend it doing what…
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Project-level tags requested instead of org-level tags
State Street Requested for this enhancement Client has requested for tags/flags to be customizable by project; current tags are org-level. Current workaround of Use the standard tag format in the interim (SME1 / SME2) is not ideal. We should think about adding tags at a project level
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Collections field mandatory- Generali Asset Management
Generali have asked that collection field be mandatory to help prevent unauthorized content being visible across multiple entities within the same Generali environment. It's proving risky as some teams should not have access to the content. Can this please be reviewed with urgency? they mentioned they asked for this over…
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Custom fields- make required preference available for more than Q&A Pairs
"Required" preference is available only for Q&A pairs and not for other content type like "Documents", "Sections", "Catalogs" and "All". ZKB have asked for the option of required to be available either at all or for selected types such as both Q&A Pairs and Documents or Sections.
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How Are You Managing Large-Scale Content Reviews?
I would like to understand how others have structured content reviews for library records in their organizations especially how you motivate SMEs to consistently complete reviews, particularly bulk reviews across global teams. I am currently struggling to drive sustained engagement despite trying following approaches:…
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Review email should explicitly state the review process type
Problem:The current review email does not clearly say whether the review is sequential, any, or all. That creates confusion for reviewers, especially in sequential reviews where someone may receive an email before it is their turn. Requested change:Add the review process type directly into the review email body using text,…