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Tool Tip | Content Cleanup Guide
Hello out there to all of you wonderful Responders and welcome to another Tool Tip Tuesday! We're lucky to have such an amazing Education Team here at Responsive, and we can always rely on them to crank out best in class tutorials to help Responsivites like yourselves find extra value in the platform. Not too long ago they…
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PII Check when Staging/Uploading content to the CL
Bring in the ability to identify and then mask or replace PII in a customer's historical data/RFx when uploading the content to the CL. If we can replace the PII with Mergetags (auto suggest based on context would be the best, else offer a manual set of choices to replace the PII with), it makes the same that much more…
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Renaming custom field removes the association with contents in Content Library.
When we make edits or rename a custom field value in the Organization Settings, the value that is associated with Q&A pairs in CCL gets removed. For example, we have a custom field named “VPC Funds” that has a value “VSL”. There are QA pairs in CCL with this value. If we edit/rename this value from “VSL to VSL I”, the…
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Bulk Subscribe for Translated Q&A Pairs
Hi, I have been struggling with how to bulk subscribe translated content. I was one of the customers that asked for the enhancement that we were shown yesterday. It is a great enhancement, but I don't think it works for what I need. I want to ask all of you what you do because maybe I am just missing something :) When I…
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🚨☕ Declutter Your Content Library with Our Ultimate Guide – Watch Now! 🚨☕
Is your Content Library feeling cluttered and disorganized? Check out the recording of our latest Coffee Chat, The Ultimate Guide to Content Library Clean-Up! We walk you through a simple, step-by-step approach to organizing and maintaining your library for long-term success. Watch now and start decluttering today! PS…
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Don't miss this week's Coffee Chat: Unlock the Secrets to a Streamlined Content Library
No matter what industry or role you work in, tracking down the right information at the right time is vital to response management success. Having an up-to-date and organized Content Library is the best way to ensure that the information being presented is accurate, on brand, and consistent. Don't miss out on this week's…
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To create separate questions if the parent question has a response while creating QA pairs.
We got an enhancement request from Sasha Spektor, PS Team. When generating QA pairs with the import option, the document includes a parent question and its sub-questions. If the parent question has its own response, it should be created as a distinct question, rather than combining the parent and sub-questions into a…
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Ability to bulk upload Section Templates from Word
Hi Team, We currently lack the ability to bulk upload sections to the library, which poses a significant challenge, especially with our limited project count model. It is essential that we roll out the feature to upload sections and descriptions from Word documents within CCL. This enhancement will greatly influence…
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Search and Replace Function to remove spaces within content
Client : BigID Idea : Currently the Search and replace function in the content library does not support a way to remove 2 spaces (gap after a period) with 1 space and they have a lot of content historically that was added and need to find a way to update this. As more content gets added it make it difficult to manage.
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Bulk import document updates
SAP has the following request. From SAP: "To be able to bulk replace several stand-alone documents at once, when we have new versions that live elsewhere."
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Comment Deletion
SAP is requesting the following. From SAP: Comment Deletion as a role permission to give this capability to non-admin content managers "Currently, we have two levels of people working on comments just within the content team so being able to deputize people from the content team who don't own the content or are not admins…
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Moderation Sidebar auto-opens and also closes the filter sidebar
SAP has the following request. From SAP: "For our purposes, the sidebar on the right (DB search, comments etc.) is not needed but it pops out automatically every time you click to expand a question in Moderation. In the process, it also closes the filter sidebar on the left, which we do use during Moderation. It would be…
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Allow bulk update for styles and formatting in the Content Library
We have had multiple clients in PS ask for this capability, for when they change a company style internally, to be able to bulk update those changes in the Answer Library rather than manually, one by one. Additionally, they have asked for the capability to remove all formatting from QA pairs, preferably in bulk.
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RFPIO SME Content Review
Hello, I am in the process of a large content library audit. Some SMEs do not mind updating content in the RFPIO system, however, there are SMEs who would prefer actual hard copies to review to understand the scope. What have been efficient workarounds or approaches for SME review for those who do not wish to review in the…
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Key word search filter retained inside the section view.
When a particular keyword is used in the search bar, we are able to view the Section Template and the content in the template. When we use the "AND" operator in the search bar, we are still able to get the desired result, but upon clicking on the section template, we are not able to view the content inside the template. We…
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Export archive contents
With the new archive feature, there is no way currently to export the contents to Excel as you can with the rest of the content library. E2open would like to be able to export these Q&A pairs so that they can be referenced by individuals who are not part of RFPIO but who need access to that historical information.
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Ability to Suggest Content Owners via their First Name or Last Name, Not Just via Email
Our strategic account, Qualtrics has requested the ability to type a user's first or last name when assigning Content Owners to library content. When assigning a Content Owner to content, currently you can begin typing characters that reside within a user's email address. Any emails containing those specific characters…
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Ability to see Q/A activity prior to entering moderation- Archer
Archer would like to understand how content is moved to moderation when a project is finished and how the different stages affect the workflow and reporting. They noticed when changing the stage to submit without marking it complete was NOT causing items to move into moderation. When reporting project completion time it…
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Has anyone used the 'Setting Up and Using Partner Companies' option?
Hi all! The company I work for has recently acquired a business that also uses Responsive as its content management platform. There's a lot of content that we now need to transfer over and I saw that Responsive has an option to share content across companies. Our initial thought was to extract all data and do a large data…
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Is there a way to display the "Standard Response" rather than the narrative before expanding?
In the Library, we want to leverage the "Standard Response" for alot of our Q&A pairs where binary responses are key to adding clarity and precision in our content - but the UI currently only displays the first few lines of the narrative response unless you click to "expand" the answer for that Q&A pair. It is not clear to…
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Latest Coffee Chat - Audit & Align: Content Organization Essentials
Missed our recent Coffee Chat on organizing your Content Library? Here's a quick recap: Senior Professional Services Consultant, @Mattie, shared invaluable tips and advice drawn from her extensive experience. Highlights included understanding the importance of Content Organization, performing your own Audit, and navigating…
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It's not too late to register for tomorrow's webinar!!
Join us on Wednesday, March 13th at 12:30 p.m. EST for our Coffee Chat, "Audit & Align: Responsive Content Organization Essentials." In this session, we will delve into the art of auditing your content library for enhanced organization focusing on Tags, Custom Fields, and Collections!. Secure your spot by registering above…
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Filter in content library for privacy contents
Recently while working on a ticket, I had to scan through 6000+ contents in the client's content library to see how many contents have View/Edit Privacy settings. This took hours for me to do. I could have done this in a few seconds if there was a filter to filter out the contents which has View/Edit Privacy settings. If…
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How do you use tags?
I recently watched a coffee chat where the hosts discussed the effective use of tags to optimize Auto Respond and organize the library. They recommended aligning tags with the categories in RFP efforts, such as Company Overview, Security Assistance Services, and so on. Currently, my organization uses tags to categorize…
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Coffee Chat | Streamlining 2024: Responsive Content Library Cleanup | 1.31
Maintaining an organized and clean content library is crucial for optimal performance in Responsive. In this session, we will explore the most efficient methods for cleaning up your content library. We discuss the option of starting with the Insights Report (1:02) to gain a comprehensive overview of your content library.…