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Any Super Users that respond to State Government RFPs? Looking to connect to pick your brains....
I am a proposal manager for a group that responds solely to State-level Government RFPs. I am new to Responsive as of 1/1/26 and am running into some issues that are becoming difficult to overcome regarding answering longer (several paragraph) questions, formatting, addendum updates, etc. I am hopeful there are some users…
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Style Versioning and Rollback for Q&A Libraries
Customer Context Oracle maintains large, highly governed Q&A libraries where formatting changes can affect thousands of records. Style updates are necessary over time, but without safeguards they introduce operational risk. Problem / Opportunity Today, when a new style is deployed: There is no way to revert to a prior,…
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Bulk Removal and Governance of Styles at the Q&A Level
Customer Context Oracle manages large, long-lived Q&A libraries that evolve over time. As formatting standards change, legacy or out-of-scope styles (e.g., older NAA examples) need to be removed to maintain clarity, consistency, and usability for global teams. Problem / Opportunity Currently, there is no efficient way to…
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Restrict and Precisely Target “Format Content” Permissions for Q&A Libraries
Customer Context Oracle operates highly governed Q&A libraries where formatting actions can have library-wide impact. Bulk formatting actions, in particular, must be carefully controlled to prevent unintended changes at scale. Problem / Opportunity Currently: “Format Content” rights are available to Content Managers, not…
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Allow Editing Reviewers on Active On-Demand Reviews
Requested by ENT customer: Genetec Summary: When using On-Demand Reviews, users cannot add, remove, or change reviewers once the review has been created. If a reviewer change is needed, the only workaround is to cancel the review and recreate it, which introduces risk, rework, and workflow disruption. Customer Problem /…
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January Product Release Recap & What’s Coming Soon
Thank you to everyone who joined yesterday's January Product Update! We covered features now in General Availability, then we moved into advanced capabilities available in select AI packages. We also shared an early sneak peek of our upcoming AI Usage Dashboard, and Pulse AI for Ask. The session ended with a live Q&A.…
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Ability to "Export Content" to a Company-Branded Response Template Containing Styles
I'm looking for a product enhancement that allows a customer-specific Word company-branded Response Template/Theme File to be used when importing/exporting Q&A record updates from the Content Library. With the Import/Export Updates tool in the content library, we are currently limited to exporting to a Default Word…
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Owner Identification
I know how to view my Owners within my Library, however, I need the Owners to somehow be identified when I export a list of users. I have some workaround ideas on how to do this, but, curious to hear if there's a feature within the platform that can do this for me.
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Coffee Chat: Optimizing Content Health for the AI Era
Hey everyone! We kicked off our first Coffee Chat of the year with a great one, Optimizing Content Health for the AI Era 🎉 In this session, we broke down how to get your Content Library ready for AI using a simple, practical framework: Keeping content accurate and up to date Structuring Q&A pairs so AI can use them…
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Contextual grouping of AI generated QA pairs in the Content Library
I am raising this enhancement request on behalf of Rodrigo from Feedzai, focusing on improving how AI generated answers are managed within the Content Library. Today, when AI Draft pulls information from the Content Library and generates a response, that output is later saved as a new question answer pair even when a…
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Bulk Administration of Tags
ADP has requested the following enhancement regarding administrating tags: Problem Parent assignment for tags must be done one-by-one. Very inefficient with hundreds of tags (especially solution tags starting with “+”). Requested Enhancement Bulk tag operations such as: Assign parent to multiple tags at once Edit metadata…
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Automatic Updating of “Review Date” Custom Field
ADP has suggested the following enhancement around Review Date tracking: Problem “Review Date” is a custom field used by ADP to measure engagement and content recency. Content owners often review an item but do not modify the content, so the review date does not change. This results in stale or misleading content health…
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Export Moderation Queue (Answers)
Is it possible to export a group of both questions and answers from the moderation queue?
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Q/A Pair with a Document Attachment
When a document is added to a Q&A pair via upload (rather than selecting from the Document Library), require it to also be saved to the Document Library. This will ensure consistent tracking and make it easier to manage updates across all documents.
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Verbatim Quotations Within AI-Editable Answers
Problem Some Responsive customers (e.g., Optum) manage highly regulated content where only specific portions of an otherwise flexible answer must remain verbatim. Examples include: Customer testimonials Legal or compliance-approved language Regulatory disclosures Today, answers are treated as either fully editable or fully…
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Advanced Search/AI Filters - Display only tags with content under them
Current Issue: It was confirmed that it is expected behavior for tags that do not have content under them (i.e. zero counts) to display as selectable options within advanced search (content library & project) + AI Assistant Data Filtering. Only ASK and Quick Filters/Facets limit display to tags with content under them.…
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Automatic archiving of content
Where do you go to set up automatic archiving of content by tag, selected date range, etc. I can't find this feature in the recent release notes or in the Help Center. Thanks! :)
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Activity Tracking Visualization - Filterable Updating
Issue: As it stands today, the activity tracking in the insights report shows the same summary view of the complete library regardless of the active filters you carry into the report or turn on while you are there. In fact, the activity tracking chart (and upcoming review visualization) or the only items that don't change…
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Customer's request to change the CCL Permission description in the Org Settings.
Heidi from Evernorth has requested to update the description of "Basic Export Access" pointing our users that only Excel export is supported for the users while this permission. Recording for reference: Clips ZD ticket reference: #72376
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Multiple Alert Texts
Prime Therapeutics is requesting the following: Multiple Alerts within a single Q&A Ability to configure multiple alert texts within a single Q&A pair or under multiple response headers
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Enhancement Request – Content Health Dashboard Improvements
This enhancement request is based on a client feedback discussion with Rodrigo from Feedzai regarding the Content Health Dashboard. The client shared detailed observations about the limitations in how the dashboard displays and links data. 1. Clickable metrics in the dashboard Current limitation: At present, the Content…
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Content Export from the library: change order of the entities
This request comes from Lumen. They are not yet a client but are evaluating Responsive. They currently use Qvidian. A critical workflow requires that they export content to share with external SMEs. This is a process that is successful with their Qvidian use today that they are not able to abandon if they move to…