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Contextual grouping of AI generated QA pairs in the Content Library
I am raising this enhancement request on behalf of Rodrigo from Feedzai, focusing on improving how AI generated answers are managed within the Content Library. Today, when AI Draft pulls information from the Content Library and generates a response, that output is later saved as a new question answer pair even when a…
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Bulk Administration of Tags
ADP has requested the following enhancement regarding administrating tags: Problem Parent assignment for tags must be done one-by-one. Very inefficient with hundreds of tags (especially solution tags starting with “+”). Requested Enhancement Bulk tag operations such as: Assign parent to multiple tags at once Edit metadata…
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Automatic Updating of “Review Date” Custom Field
ADP has suggested the following enhancement around Review Date tracking: Problem “Review Date” is a custom field used by ADP to measure engagement and content recency. Content owners often review an item but do not modify the content, so the review date does not change. This results in stale or misleading content health…
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Export Moderation Queue (Answers)
Is it possible to export a group of both questions and answers from the moderation queue?
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Q/A Pair with a Document Attachment
When a document is added to a Q&A pair via upload (rather than selecting from the Document Library), require it to also be saved to the Document Library. This will ensure consistent tracking and make it easier to manage updates across all documents.
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Verbatim Quotations Within AI-Editable Answers
Problem Some Responsive customers (e.g., Optum) manage highly regulated content where only specific portions of an otherwise flexible answer must remain verbatim. Examples include: Customer testimonials Legal or compliance-approved language Regulatory disclosures Today, answers are treated as either fully editable or fully…
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Advanced Search/AI Filters - Display only tags with content under them
Current Issue: It was confirmed that it is expected behavior for tags that do not have content under them (i.e. zero counts) to display as selectable options within advanced search (content library & project) + AI Assistant Data Filtering. Only ASK and Quick Filters/Facets limit display to tags with content under them.…
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Automatic archiving of content
Where do you go to set up automatic archiving of content by tag, selected date range, etc. I can't find this feature in the recent release notes or in the Help Center. Thanks! :)
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Activity Tracking Visualization - Filterable Updating
Issue: As it stands today, the activity tracking in the insights report shows the same summary view of the complete library regardless of the active filters you carry into the report or turn on while you are there. In fact, the activity tracking chart (and upcoming review visualization) or the only items that don't change…
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Customer's request to change the CCL Permission description in the Org Settings.
Heidi from Evernorth has requested to update the description of "Basic Export Access" pointing our users that only Excel export is supported for the users while this permission. Recording for reference: Clips ZD ticket reference: #72376
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Multiple Alert Texts
Prime Therapeutics is requesting the following: Multiple Alerts within a single Q&A Ability to configure multiple alert texts within a single Q&A pair or under multiple response headers
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Enhancement Request – Content Health Dashboard Improvements
This enhancement request is based on a client feedback discussion with Rodrigo from Feedzai regarding the Content Health Dashboard. The client shared detailed observations about the limitations in how the dashboard displays and links data. 1. Clickable metrics in the dashboard Current limitation: At present, the Content…
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Content Export from the library: change order of the entities
This request comes from Lumen. They are not yet a client but are evaluating Responsive. They currently use Qvidian. A critical workflow requires that they export content to share with external SMEs. This is a process that is successful with their Qvidian use today that they are not able to abandon if they move to…
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Ability to exclude content from Duplicate Report
We currently have an option to 'Exclude From Content Cleaner Detection", when editing a QA pair. It would be great to be able to also have an option to exclude content from Duplicate Report. Some of my clients have mentioned frustration over the 'Hide' function in the deduplication tool. It will 'hide' the selected content…
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System Defined Fields in Org Settings for Content Library to have Mandate Option
Client : Genpact Submitted By : Janani RK Swamy Can we have the option to make a system defined field "REQUIRED" or not, similar to the Custom Fields and System defined fields for Projects. This will help in mandating the required metadata while contents are added to the library.
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Change “Overdue” Messaging in Content Library Q&A Cards to "Review Pending"
I'm submitting this request on behalf of my client, Delta Dental of Michigan. Problem Statement When a Content Library review begins, the Q&A content card immediately displays a red “Overdue” notification in the top right corner. This creates confusion for reviewers, as it gives the impression they have already failed to…
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Enhancement Request: Retaining Checkbox Context in Multi-Checkbox Responses
Hello Product Team, We’ve received feedback from one of our clients, Rodrigo from Feedzai, regarding an issue they encountered during a recent interaction. The issue is that checkboxes in multi-checkbox responses are being replaced with plain text, which is leading to confusion for the client. Currently, the system retains…
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Releasing assigned content review tasks from deactivated users upon deactivation.
Amruta at Nuveen mentions that a content manager has departed from the company, but her assigned tasks are still active in the system, although she has been deactivated as a user. She explains that it's a frequent issue, where content remains in review and assigned to someone who has left the company. The current…
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Create filter for "Review in progress" to aid with sequential review process
Create filter type for this.
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Content Reference tags supported for Lookup
Cliftonlarsonallen would like the ability to use content reference tags through lookup. Additionally if there is the potential to link CRT together so when you edit one it edits multiple tags at the same time add this to the enhancment.
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🚀 Transform Your Content Library for Success in 2025! 🌟
Kick off the new year with actionable insights and strategies at our first Coffee Chat of 2025! 🎉 Join us on January 22 at 12 PM EST to learn how @Jain Willis at OC Tanner transformed their content library into a powerful tool for growth and success. What You’ll Learn: ✅ How to streamline your content framework for maximum…
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Star Rating for Contents based on User Feedback
Client : Genpact Submitted by : Janani RK Swamy Instead of manually updating the Rating of each Content, it will be helpful if the Star Rating calculates automatically depending on the feedback shared by the users who actually use the content to respond to RFP's. For example to have the option for the end users to rate the…