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Combining two answers into one automatically instead of creating alternates or deleting/overriding

Joanna Ramirez

Currently, when running the deduplication report and comparing Q&A records, we are only able to override, add alternate response/answer or delete. Rather than manually copying duplicate and pasting the response into the primary record, can we simply create an option to merge and combine into one response?

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Content Management

Planned

Content Library

Status: Planned

Comments

sathish s

@Joanna Ramirez We are developing a new feature called "Duplicate assistant" (Replacing dedupe for AI customers) where user can use AI for the first pass to create a response instead doing manual merge. This will be available in Q2 for BETA. May I know which customer requested this feature? FYI @Natalie Berigan

Joanna Ramirez

@sathish s it was requested by Genasys