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Add Thumbnail Preview Support for Video Files in the Content Library
I’m submitting this enhancement idea on behalf of our strategic enterprise client, Microsoft. OverviewMicrosoft is requesting enhanced usability for video files stored in the Content Library by adding thumbnail preview support for video files in the Document Library. As video usage continues to grow, visual cues are…
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Support for Uploading Large Files and Videos Over 100 MB in the Content Library
I’m submitting this enhancement idea on behalf of our strategic enterprise client, Microsoft. OverviewMicrosoft would like to expand Responsive’s Content Library capabilities to support uploading large files, particularly videos exceeding 100 MB. As video content becomes increasingly important for proactive proposal…
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“Last Reviewed” indicator to signify that Q+A pair Metadata was changed
Content Review Visibility and “Last Reviewed” Indicator Requested by ENT customers: Genetec, O.C. Tanner Problem / Current State When content is opened for review and only metadata is updated (tags, keywords, SME assignments, etc.), the “Last Updated” date does not change. From a reviewer and writer perspective, this…
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Style Versioning and Rollback for Q&A Libraries
Customer Context Oracle maintains large, highly governed Q&A libraries where formatting changes can affect thousands of records. Style updates are necessary over time, but without safeguards they introduce operational risk. Problem / Opportunity Today, when a new style is deployed: There is no way to revert to a prior,…
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Bulk Removal and Governance of Styles at the Q&A Level
Customer Context Oracle manages large, long-lived Q&A libraries that evolve over time. As formatting standards change, legacy or out-of-scope styles (e.g., older NAA examples) need to be removed to maintain clarity, consistency, and usability for global teams. Problem / Opportunity Currently, there is no efficient way to…
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Restrict and Precisely Target “Format Content” Permissions for Q&A Libraries
Customer Context Oracle operates highly governed Q&A libraries where formatting actions can have library-wide impact. Bulk formatting actions, in particular, must be carefully controlled to prevent unintended changes at scale. Problem / Opportunity Currently: “Format Content” rights are available to Content Managers, not…
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Allow Editing Reviewers on Active On-Demand Reviews
Requested by ENT customer: Genetec Summary: When using On-Demand Reviews, users cannot add, remove, or change reviewers once the review has been created. If a reviewer change is needed, the only workaround is to cancel the review and recreate it, which introduces risk, rework, and workflow disruption. Customer Problem /…
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January Product Release Recap & What’s Coming Soon
Thank you to everyone who joined yesterday's January Product Update! We covered features now in General Availability, then we moved into advanced capabilities available in select AI packages. We also shared an early sneak peek of our upcoming AI Usage Dashboard, and Pulse AI for Ask. The session ended with a live Q&A.…
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Coffee Chat: Optimizing Content Health for the AI Era
Hey everyone! We kicked off our first Coffee Chat of the year with a great one, Optimizing Content Health for the AI Era 🎉 In this session, we broke down how to get your Content Library ready for AI using a simple, practical framework: Keeping content accurate and up to date Structuring Q&A pairs so AI can use them…
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Verbatim Quotations Within AI-Editable Answers
Problem Some Responsive customers (e.g., Optum) manage highly regulated content where only specific portions of an otherwise flexible answer must remain verbatim. Examples include: Customer testimonials Legal or compliance-approved language Regulatory disclosures Today, answers are treated as either fully editable or fully…
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Saving responses with attached documents to Content/Document libraries
If you toggle save answer to library, does a document, which is attached inside the response cell, only save to the Project Library? If the answer is saving to the larger Content Library, why doesn't an attached doc in the response save directly to the broader Document Library (not just the project docs?)
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Allow Super Admin/Admins to Edit review and sync to Library
Summary Enable Super Admins/Admins to edit a record while it is in Review and have those changes immediately reflected in the Library, regardless of whether the Owner has completed their review. Current Challenge At present, updates made during the Review stage cannot move back to the Library until the Owner completes…
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How do you access help?
I've been trying to find instructions on how to edit/change collections setting but I cannot find any information. The Help button in the app is a dead end and finding anything on this community page is a HUGE time suck. The Search feature is a joke! Where do I go to look up this basic information?
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How do you find duplicated documents?
Does anyone have a method for checking for duplicated documents? Deduplication tool only works for Q&A pairs, so we're struggling with keeping up with different document versions.
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Custom Shortcuts and "Repeat Action" Redo (Accessibility)
I’d love to see Responsive bridge the gap on two essential editor features that are currently a major friction point for power users and those of us managing accessibility/RSI concerns (like carpal tunnel): Custom Keyboard Shortcut Mapping: Let us define our own keys for high-frequency tasks to reduce "mouse travel."…
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Table Formatting
What is a best practice for formatting tables into an RTF field in Responsive so that when the table prints it fits page margins… what, in Responsive, controls that?
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Content not showing in Library
I completed a project and added 72 Q&A pairs to the library. However, the content is not showing up and the project is not showing in the Project Filter. The project shows under completed projects. I'm stumped.
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Sections w/ help text and descriptions
Currently, when creating a section template, you can only choose to add either Help Text OR a Description, but can we change this to allow for both when needed? This suggestion would help AtkinsRealis with their workflow. They have content they want to include in sections, but they also want to use the Help Text as…
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Any Super Users that respond to State Government RFPs? Looking to connect to pick your brains....
I am a proposal manager for a group that responds solely to State-level Government RFPs. I am new to Responsive as of 1/1/26 and am running into some issues that are becoming difficult to overcome regarding answering longer (several paragraph) questions, formatting, addendum updates, etc. I am hopeful there are some users…
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Ability to "Export Content" to a Company-Branded Response Template Containing Styles
I'm looking for a product enhancement that allows a customer-specific Word company-branded Response Template/Theme File to be used when importing/exporting Q&A record updates from the Content Library. With the Import/Export Updates tool in the content library, we are currently limited to exporting to a Default Word…