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Recap of June '26 Product Update
We had a great Product Update today to kick off July with over 200+ users that joined live! Missed it? The full recording + ALL the resources are now live in the Academy, or catch a short recap of our team's top 2 favorite releases in our Highlight video! Catch up on some of the top asked questions from the webinar in the…
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Designing an AI-Ready Content Library
Your Content Library is invaluable and you probably spent a lot of time refining it. However, even when the content is correct, you may find the AI-generated response misses the mark and you need to take time to create the answer yourself. Here at Responsive, we know your time is valuable and you can't spend it doing what…
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May Product Update Recap
Thanks to everyone who joined yesterday's May Product Update! We covered features now in General Availability, then we moved into advanced capabilities available in select AI packages, Beta release, and Trust Center. The session ended with a live Q&A. Missed it? The full recording and resources are available in…
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April '26 Product Release Recap
Thanks to everyone who joined today's April Product Update! We covered features now in General Availability, then we moved into advanced capabilities available in select AI packages, Beta release, and Trust Center. The session ended with a live Q&A. Missed it? The full recording and resources are available in…
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Advice on getting our users engaged with using the Responsive tool - any advice / lessons learned?
Hallo to the lovely Responsive community, I'm here to pose a question and start a discussion - which I hope will be useful not just to me, but to others in a similar position. This is a long post, but I hope others can recognize aspects of similar issues they might have in their own business. That question I'd like to ask…
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Content Library Health - A Deep Dive into Your Performance Metrics
Welcome to the third part of our Deep Dive into Your Performance Metrics, where will break down your reporting even further to show why this metric matters and how you can improve your overall performance and achieve even greater results. Missed parts one and two? See their breakdowns here: Platform Performance - A Deep…
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Answer Efficiency - A Deep Dive into Your Performance Metrics
Welcome to the second part of our Deep Dive into Your Performance Metrics, where will break down your reporting even further to show why this metric matters and how you can improve your overall performance and achieve even greater results. Missed part one about Platform Performance reporting? Click here or skip ahead to…
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Platform Performance - A Deep Dive into Your Performance Metrics
Welcome to the first part of our Deep Dive into Your Performance Metrics, where will break down your reporting even further to show why this metric matters and how you can improve your overall performance and achieve even greater results. Want to skip ahead? Learn more about Answer Efficiency and Content Library Health.…
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Seeking Best Practices: SME “Visibility-Only” Access (No Required Actions)
Hi everyone! Our team is looking to learn how others are handling SME visibility within projects. In some cases, we want SMEs to have visibility into specific Q&As or sections so they can stay informed and provide input (via @mentions , comments, for example), but we do not want to assign them as Authors or Reviewers since…
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Executive Summary - Sections + Subsections
We currently use Sections + Subsections in the Content Library to build Executive Summaries (Intro, Value Story, Product, Implementation, and Conclusion, for example), with multiple approved “options” for Sellers to choose from and tailor in-project. However, we are seeing consistent challenges: Sellers often request a…