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May Product Update Recap
Thanks to everyone who joined yesterday's May Product Update! We covered features now in General Availability, then we moved into advanced capabilities available in select AI packages, Beta release, and Trust Center. The session ended with a live Q&A. Missed it? The full recording and resources are available in…
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April '26 Product Release Recap
Thanks to everyone who joined today's April Product Update! We covered features now in General Availability, then we moved into advanced capabilities available in select AI packages, Beta release, and Trust Center. The session ended with a live Q&A. Missed it? The full recording and resources are available in…
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Designing an AI-Ready Content Library
Your Content Library is invaluable and you probably spent a lot of time refining it. However, even when the content is correct, you may find the AI-generated response misses the mark and you need to take time to create the answer yourself. Here at Responsive, we know your time is valuable and you can't spend it doing what…
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Seeking Best Practices: SME “Visibility-Only” Access (No Required Actions)
Hi everyone! Our team is looking to learn how others are handling SME visibility within projects. In some cases, we want SMEs to have visibility into specific Q&As or sections so they can stay informed and provide input (via @mentions , comments, for example), but we do not want to assign them as Authors or Reviewers since…
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Executive Summary - Sections + Subsections
We currently use Sections + Subsections in the Content Library to build Executive Summaries (Intro, Value Story, Product, Implementation, and Conclusion, for example), with multiple approved “options” for Sellers to choose from and tailor in-project. However, we are seeing consistent challenges: Sellers often request a…
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How Are You Managing Large-Scale Content Reviews?
I would like to understand how others have structured content reviews for library records in their organizations especially how you motivate SMEs to consistently complete reviews, particularly bulk reviews across global teams. I am currently struggling to drive sustained engagement despite trying following approaches:…
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Unknown error message
Hi, I'm seeing a strange error message when attempting to create a project through an API. My connection is all set up successully and other endpoints have worked fine. When using endpoint: POST https://app.rfpio.com/rfpserver/ext/v1/projects/create In the body of the response, I see ERROR_MESSAGE:…
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Advice on getting our users engaged with using the Responsive tool - any advice / lessons learned?
Hallo to the lovely Responsive community, I'm here to pose a question and start a discussion - which I hope will be useful not just to me, but to others in a similar position. This is a long post, but I hope others can recognize aspects of similar issues they might have in their own business. That question I'd like to ask…
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A Deep Dive into Your Performance Metrics
Reviewing your performance metrics is a perfect time to reflect on the work you are doing today in Responsive and review steps you can take to continue progress towards your business goals and identify opportunities to improve your overall performance and desired results. We are here to help break things down so you can…
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Project 'save in library' feature and usage count
I like to filter by the use count and last used date fields in the library to see which content has not been used for a while. This worked well for me until I turned on the save in library feature in our projects. Now my use count for Q&As are rising because of the multiple edits being made in projects. (Example: One…