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February '26 Product Release Recap
Thanks to everyone who joined today's February Product Update! We covered features now in General Availability, then we moved into advanced capabilities available in select AI packages, and Trust Center. The session ended with a live Q&A, and a special March Academy promotional announcement. Missed it? The full recording…
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Responsive On Tour is Coming to NYC 🇺🇸
East Coast community, we’re heading your way! Join us at Virgin Hotels NYC for a focused, half-day experience designed to help you strengthen your Strategic Response Management strategy and put AI to work in practical ways. As a bonus, attendees unlock complimentary access to our Responsive AI Certification program! Event…
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February 2026 Product Update Webinar - live tomorrow March 4!
As a reminder our February Product Update webinar is tomorrow, March 4 at 8:00AM CST! Join us for a deep dive into February product releases and enhancements. Can’t stay for the full hour? Catch the 5-minute Highlights video in the Academy for a quick look at our team's favorite updates. 👉 Register here for the Product…
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Register now for our next Coffee Chat on March 25!
Join us on March 25 for our Coffee Chat, Building Trust at Scale: Unleashing company knowledge. In this session, learn how to balance speed and transparency by building a trusted, self-service hub and by applying practical approaches in Responsive. These practices will help make the right information easy to find and use…
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January Product Release Recap & What’s Coming Soon
Thank you to everyone who joined yesterday's January Product Update! We covered features now in General Availability, then we moved into advanced capabilities available in select AI packages. We also shared an early sneak peek of our upcoming AI Usage Dashboard, and Pulse AI for Ask. The session ended with a live Q&A.…
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Coffee Chat: Optimizing Content Health for the AI Era
Hey everyone! We kicked off our first Coffee Chat of the year with a great one, Optimizing Content Health for the AI Era 🎉 In this session, we broke down how to get your Content Library ready for AI using a simple, practical framework: Keeping content accurate and up to date Structuring Q&A pairs so AI can use them…
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Now Available: December Coffee Chat Recording
Now Available: December Coffee Chat Recording and January Event Registration Our final 2025 Coffee Chat featuring the Responsive CEO, Ganesh Shankar, is now available to watch in the Academy. Feel free to revisit the conversation or share it with your team! You can also explore and register for our January events below or…
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November Product Update: Key releases and what’s coming next
✨ Thanks to everyone who joined today’s November Product Update. This session started with an overview of the features now in General Availability, then moving into advanced capabilities available in select packages. We also shared an early sneak peek of our upcoming deduplication assistant and a preview of the proposed…
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Coffee Chat: Getting Started with AI Agents + Research Agent Studio
If you missed the live session or want to revisit the highlights, you can now access the full recording, slide deck, and resources in the Responsive Academy. In this session, we covered: The out-of-the-box (OOTB) agents currently supported in Responsive How to create and run agents in the new Agent Studio Real-world…
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Master Thread — Your Agent Studio Ideas & Inspiration
We’ve started a Master Thread for your Agent Studio ideas! To kick things off, we’ve included some of the ideas shared in our most recent Coffee Chat in the comments. Once you start building or experimenting with agents, add your own ideas, examples, and questions in the comments below. This is the place to brainstorm and…
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What is the metric "content score" in Custom Reporting for the Answer Library?
I'm seeing a field called "Content score" - anyone know what this is?
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Calling All AI Agent Builders! How are you using Agent Studio?
I’d love to hear about agents your team has tried and found successful in your environment. So far, we’ve built agents for Acronym Extraction and Definitions, SWOT Analysis, Competitor Analysis, and an Advanced Executive Summary Writer. What other agents have you experimented with, and what’s worked well for you?
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Saving responses with attached documents to Content/Document libraries
If you toggle save answer to library, does a document, which is attached inside the response cell, only save to the Project Library? If the answer is saving to the larger Content Library, why doesn't an attached doc in the response save directly to the broader Document Library (not just the project docs?)
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Add Expiration Date at the Individual File Level
Today, the review date is set at the organizational level, meaning all docs uploaded to the content library must follow this one setting. The request is that there is the option for a review date to be set at the individual document level. So, when you are uploading a doc, and completing the fields, one additional field is…
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Duplicate Report - Option to exclude certain fields
https://us.v-cdn.net/6037550/uploads/1A0H6DVDUYRS/duplicate-report-exclude-certain-fields.docx
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Can you link an Intake to an existing Project?
Or will accepting an intake create a new project everytime? We have a large amount of "pending" intakes but they should have been accepted ages ago and are now not contributing to data as well as being visually messy. Open to alternatives (merging the newly created project with the existing one?)
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How do you access help?
I've been trying to find instructions on how to edit/change collections setting but I cannot find any information. The Help button in the app is a dead end and finding anything on this community page is a HUGE time suck. The Search feature is a joke! Where do I go to look up this basic information?
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How do you find duplicated documents?
Does anyone have a method for checking for duplicated documents? Deduplication tool only works for Q&A pairs, so we're struggling with keeping up with different document versions.
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Questions automatically setting to Answered
Hello all, Does anyone know if there is a way to change the settings so that a question field does not automatically set itself to answered with every change that is made? I am sure many of us like to work piecemeal as we get info/ideas and having it automatically set to answered each time I enter something can throw me…
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Export Templates and Sequential numbering in headers
Hi Responsive community! I'd love to know how others are handling template export formatting. Specifically with numbered headers. We're working with Responsive and have been for months now over our template/exports. It's been frustrating. We're having issues with numbering. Our sections are numbered headings tied to our…