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Enhancement for the addition of Custom Field filters while creating/editing Section Groups
Summary Custom Field-based filters while creating or editing Section Groups, enabling dynamic grouping of sections based on structured metadata rather than relying on Tags or Collections. Problem Statement Currently, Section Groups in the Content Library rely on metadata such as Tags and Collections but not Custom fields.…
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Support for Uploading Large Files and Videos Over 100 MB in the Content Library
I’m submitting this enhancement idea on behalf of our strategic enterprise client, Microsoft. OverviewMicrosoft would like to expand Responsive’s Content Library capabilities to support uploading large files, particularly videos exceeding 100 MB. As video content becomes increasingly important for proactive proposal…
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Bulk deleting answer headers
One customer (unable to find the ticket) if it is possible to bulk delete answer headers from QA pairs in the content library. Currently this is not possible. But I think this will be useful if you don't need an answer header anymore.
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Add Thumbnail Preview Support for Video Files in the Content Library
I’m submitting this enhancement idea on behalf of our strategic enterprise client, Microsoft. OverviewMicrosoft is requesting enhanced usability for video files stored in the Content Library by adding thumbnail preview support for video files in the Document Library. As video usage continues to grow, visual cues are…
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Option to do a 'Select All' from CCL filter
In the advanced search in content library, there are many filters like tags, collections etc. Suppose there are too many tags and we want to exclude most of the tags except a few, it will be easier if there is a 'Select All' option in the dropdown. So, we can do a 'Select All' and then manually unselect the tags that we…
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Last Updated Date and Last Edited Date
In CCL, we have a field called 'Last Updated Date'. This is only if for updates made in the question or the answer and not in the metadata. But there should be a similar field for updates made in metadata also. We can call it 'Last Edited Date' or something like that. This way we can more easily find contents for which we…
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“Last Reviewed” indicator to signify that Q+A pair Metadata was changed
Content Review Visibility and “Last Reviewed” Indicator Requested by ENT customers: Genetec, O.C. Tanner Problem / Current State When content is opened for review and only metadata is updated (tags, keywords, SME assignments, etc.), the “Last Updated” date does not change. From a reviewer and writer perspective, this…
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Style Versioning and Rollback for Q&A Libraries
Customer Context Oracle maintains large, highly governed Q&A libraries where formatting changes can affect thousands of records. Style updates are necessary over time, but without safeguards they introduce operational risk. Problem / Opportunity Today, when a new style is deployed: There is no way to revert to a prior,…
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Bulk Removal and Governance of Styles at the Q&A Level
Customer Context Oracle manages large, long-lived Q&A libraries that evolve over time. As formatting standards change, legacy or out-of-scope styles (e.g., older NAA examples) need to be removed to maintain clarity, consistency, and usability for global teams. Problem / Opportunity Currently, there is no efficient way to…
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Restrict and Precisely Target “Format Content” Permissions for Q&A Libraries
Customer Context Oracle operates highly governed Q&A libraries where formatting actions can have library-wide impact. Bulk formatting actions, in particular, must be carefully controlled to prevent unintended changes at scale. Problem / Opportunity Currently: “Format Content” rights are available to Content Managers, not…
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Save to Library enablement
Hi team, I wanted to share a feature request that came up from the customer Jagger regarding project exports and the answer library. Request: Add a column in the project export report (Excel) that indicates whether each Q&A pair had “Save to Library” enabled. Current challenge: When reviewing completed projects, managers…
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Need option to permenantly hide duplicate record
Hello Team, I'm creating this request on behalf of ZKB team, and this is one of their critical ask. There’s currently an option to hide duplicate records in the dedup report, but it only hides them temporarily. As soon as the page is refreshed, those records reappear. In many cases, though, these duplicates are intentional…
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Annotation Visibility to text changes in Content Library Activities
Currently if a user makes a change to annotation text it is not tracked in activities. While it will show a change to the area of the annotation text, it does not show a before/after of what the annotation was. Ideally, we would have visibility to the text in the area of the screenshot for annotations. Client: prime cc…
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Ability to Clone Section Templates
It would be great to have the ability to clone a Section Template. This would bring feature parity since you can clone a Q&A pair. It would improve the user experience and efficiency.
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Support bulk sharing of Content Library items (Q&As and documents) with guest users
Hi Team, I’m submitting this enhancement request on behalf of our enterprise customer ZKB (Zurcher Kantonalbank) Problem Statement Currently, Responsive allows content owners to share only one Q&A pair or one Document at a time with a Guest user (i.e., someone without a Responsive account). This one-by-one sharing…
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LONG Flag names - hover over to see
From a customer - "It would be nice for long flag names if a user can hover over the flags to see the full flag name." In the example below, we see the flag has a long name, and mousing/hovering over it doesn't show the full name. TKT-214044
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Creating content reference tags for Q&A Pairs that reference other Content reference tags
ZKB are asking We are unable to create a content reference tag for responses that already include a CRT (i.e. the response of another Q&A pair) or references content from another response. This limits our ability to efficiently reuse and embed responses in new Q&A pairs. Please can this be looked into. Thank you.
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Philips North America (Informatics) - Increased Visibility on Attached Files in a QA pair
Client Ask: Their goal is when editing attachments in Q&A pairs in the content library, there is very poor visibility to the file names (especially if it’s more than a few characters) and whether it’s a document that is or is not linked to the document library (there’s a barely visible icon when it is directly from the…
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PIMCO - Defaulting the review section to "my content"
We have an additional request from our PIMCO Team "one thing really I want to emphasize is how useful it would be if we had the option of defaulting the Review section to "My Content". It is throwing everyone in our organization off that they can see other SME's content" Thanks again for your time.
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Using of Content Reference Tag within Q&A pairs - Need user friendly view
Hi Team, See below request from our customer ZKB: I would like to place a new, very important request on our behalf. When we insert Content Reference Tag within Q&A pairs, responsive tool currently offers very user-unfriendly view (dropdown). The names of content reference tags are not visible, i.e. the tag names are not…