Content Management

🚨 New Course Alert: 5-Step Content Audit 🚨
Ready to kick off your content cleanup but not sure where to start? We’ve taken our most popular Coffee Chat and turned them into one clear, click-through course just for you. 🎯 What you’ll get: A step-by-step, self-paced guide to help you audit your content library with clarity and confidence. 💡 Why it matters: Clean…
Ability to add Teams to Collections & View Privacy
Collections: Currently, we are only able to add individual users to Collections. It would be great to have the functionality of adding groups of users, such as Teams. QA Pair View Privacy: Currently, we are only able to limit Content Library record View Privacy by role. Request to have the ability to limit visibility by…
What are you best practices for updating content in the Content Library after completing an RFP?
Hi all, Just curious what others' best practices/strategies are for updating content in the Content Library (or adding new content as needed) after completing/submitting an RFx. Wondering if there are strategies I could use that I haven't thought of, that might make my process more efficient. Currently, If find it's most…
Right Click for Open Link in New Tab Functionality
Responsive has minimal "right click to open link in new tab functionality". Having right click new tab functionality would help navigate between the Sections Pages and Answering Pages and help when working in multiple projects at a time. Anyone else wish this functionality would be added? @Nick Gehrs @Sarah Biskup @Andrew…
Variable Review Task Creation settings
Hello, Harris Associates would like to be able to set variable task creation settings for review cycles. Use case: They would like to give users a longer duration for content that's reviewed annually vs. quarterly to complete. Example: Annual Review Cycles: Set at 3 weeks before they are due Quarterly Review Cycles: Set at…
Last Updated Date behavior.
Saurav from Google has requested to post this as an enhancement request. When a user (A) updates a response in the QA pair, it gets pushed to the Moderation queue. Next, when a moderator (B) accepts the changes and pushes the QA pair to the Library queue, the last updated user changes to the moderator user (B). When this…
🚨 Our Entire Q1 Coffee Chat Lineup is LIVE! 🚨
Join us next Wednesday, January 22nd for our first Coffee Chat of the year: Chaos to Clarity: How O.C. Tanner Built a Winning Library featuring Super User, @Jain Willis Don't forget, to celebrate the first Coffee Chat of 2025, we're giving away a Pink Yeti Mug! 🎉 We’ve also added two more Coffee Chats to our Q1 lineup,…
Acronym Consistancy
Our organization is still new to Responsive, and a challenge we hope to resolve through Responsive is acronym consistency. We use a lot of acronyms in our writing, and these acronyms are often used across several different questions within one response. We adhere to the policy of defining upon first use, then using the…
Content Library Sequential Review - Enhancement Request
My customer Optum has requesting the ability to specify a Content Library "Sequential" review cycle. This would be in addition to our standard Content Library "Any" or "All" review process. We currently support sequential project reviews, but not sequential Content Library reviews.
🎉 Thanks for Joining Our First Coffee Chat of the Year: Chaos to Clarity—How OC Tanner Built a Winn
🌟 A big thank you to everyone who kicked off the year with us at our first Coffee Chat of 2025! We hope you found @Jain Willis and the Academy Team’s insights on transforming content libraries into valuable strategic assets helpful! If you missed the session or want to revisit the discussion, the recording and deck are now…
Duplicate Check Upon File Import
Our client at BS&A Software said it would be encouraging if we had a capability to do a duplicate check when importing a file into the content library. This would be similar to the check we have now when completing a project in the project module.
2024 Academy Staff Picks - Reference Tags!
Throughout the month, we're showcasing standout Academy courses and trainings from 2024 chosen by our team to keep you motivated and ready for 2025! Today's Feature - Marcea Say's Staff Pick Course: ✨Reference Tags✨ 👉️ Check out Reference Tags in action here!
🎉 Cheers to the Final Coffee Chat of the Year: It's a Content Miracle, Charlie Brown!
🌟 Thank you to everyone who joined our last Coffee Chat of the year: It’s a Content Miracle, Charlie Brown! 🎉 Special shoutout to attendee @Sarah Busse, who won a Pink Yeti Mug in our raffle! We were also thrilled to have an exclusive sneak peek into 2025, shared by our Director of Product, @Natalie_Berigan, and Product…
2024 Academy Staff Picks - Improving Search Results and Recommendations!
Throughout the month we’re showcasing standout Academy courses and trainings from 2024, chosen by our team to keep you motivated and ready for 2025! Today’s Feature – Stef's Staff Pick: Improving Search Results and Recommendations 👉️ Practice utilizing Alternate Questions, Stop Words, or Related Words!
📢 Share Your Experience with Content Reviews!
Hello Responsive Community! I am looking for a client to spotlight in an upcoming session focused on content reviews—especially those leveraging our Responsive AI tools@ If your team has had success streamlining reviews, improving efficiency, or simply transforming how you manage content with these tools, we’d love to hear…
Tool Tip | Content Cleanup Guide
Hello out there to all of you wonderful Responders and welcome to another Tool Tip Tuesday! We're lucky to have such an amazing Education Team here at Responsive, and we can always rely on them to crank out best in class tutorials to help Responsivites like yourselves find extra value in the platform. Not too long ago they…
PII Check when Staging/Uploading content to the CL
Bring in the ability to identify and then mask or replace PII in a customer's historical data/RFx when uploading the content to the CL. If we can replace the PII with Mergetags (auto suggest based on context would be the best, else offer a manual set of choices to replace the PII with), it makes the same that much more…
Renaming custom field removes the association with contents in Content Library.
When we make edits or rename a custom field value in the Organization Settings, the value that is associated with Q&A pairs in CCL gets removed. For example, we have a custom field named “VPC Funds” that has a value “VSL”. There are QA pairs in CCL with this value. If we edit/rename this value from “VSL to VSL I”, the…
Bulk Subscribe for Translated Q&A Pairs
Hi, I have been struggling with how to bulk subscribe translated content. I was one of the customers that asked for the enhancement that we were shown yesterday. It is a great enhancement, but I don't think it works for what I need. I want to ask all of you what you do because maybe I am just missing something :) When I…
🚨☕ Declutter Your Content Library with Our Ultimate Guide – Watch Now! 🚨☕
Is your Content Library feeling cluttered and disorganized? Check out the recording of our latest Coffee Chat, The Ultimate Guide to Content Library Clean-Up! We walk you through a simple, step-by-step approach to organizing and maintaining your library for long-term success. Watch now and start decluttering today! PS…
Don't miss this week's Coffee Chat: Unlock the Secrets to a Streamlined Content Library
No matter what industry or role you work in, tracking down the right information at the right time is vital to response management success. Having an up-to-date and organized Content Library is the best way to ensure that the information being presented is accurate, on brand, and consistent. Don't miss out on this week's…
To create separate questions if the parent question has a response while creating QA pairs.
We got an enhancement request from Sasha Spektor, PS Team. When generating QA pairs with the import option, the document includes a parent question and its sub-questions. If the parent question has its own response, it should be created as a distinct question, rather than combining the parent and sub-questions into a…
Ability to bulk upload Section Templates from Word
Hi Team, We currently lack the ability to bulk upload sections to the library, which poses a significant challenge, especially with our limited project count model. It is essential that we roll out the feature to upload sections and descriptions from Word documents within CCL. This enhancement will greatly influence…
Search and Replace Function to remove spaces within content
Client : BigID Idea : Currently the Search and replace function in the content library does not support a way to remove 2 spaces (gap after a period) with 1 space and they have a lot of content historically that was added and need to find a way to update this. As more content gets added it make it difficult to manage.
Bulk import document updates
SAP has the following request. From SAP: "To be able to bulk replace several stand-alone documents at once, when we have new versions that live elsewhere."

Upcoming Events

Responsive On Tour NYC
This is no ordinary roadshow — it’s a full-throttle afternoon of expert keynotes, AI innovation, and high-voltage networking with the legends of bid and proposal. Get ready to: ✔️ Turn AI buzz into business results ✔️ See what’s new in the Responsive Platform ✔️ Connect with SRM visionaries and peers And the best part?…
Foundations of Content Management
About the event This 60 minute session, part of our two part Foundations series, helps new or returning users build a strong Content Library and understand how it supports reliable, AI powered work across Responsive. What You’ll Learn In this session, we’ll focus on how to add, organize, and find content quickly and…
Coffee Chat Building Trust at Scale: Unleashing company knowledge
In this session, learn how to balance speed and transparency by building a trusted, self-service hub and by applying practical approaches in Responsive. These practices will help make the right information easy to find and use across teams, customers, and partners.

Content Management

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