Account-Wide Spell Check for the Content Library
Customer: O.C. Tanner
Request:
Add the ability to run a spell and grammar check across the entire Content Library, rather than requiring users to review individual Q&A pairs one at a time.
Business Need:
O.C. Tanner maintains a large, mature Content Library with thousands of Q&A pairs. While spell and grammar checking is available within individual answers, there is currently no efficient way to identify spelling inconsistencies or errors across the library as a whole.
The customer would like the ability to perform a library-wide scan to identify spelling, grammar, and language inconsistencies (for example, American English vs. British English) and review suggested corrections in bulk.
Value:
- Improves overall content quality and consistency.
- Reduces manual effort required to review large content libraries.
- Helps maintain professional, customer-facing responses.
- Ensures AI-generated responses are built from clean, standardized source content.
Ideal Solution:
Provide an account- or library-level spell and grammar review that scans all Q&A pairs, surfaces potential issues in a consolidated report, and allows users to review or apply corrections in bulk rather than editing content one record at a time.
