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metadata display in Project
When incorporating the answers from recommendation engine or auto respond , metadata display of its source, becomes a proof read for the client. This was an idea suggested by a prospect - Rede Partners.
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Improve Review Process Visibility/Reporting for Content Library Admins
Optum Enhancement Request Improve the CL review process with better reporting including the ability to track who is reviewing, when it was sent, and when it is due. They also want to know when an SME accepts an On Demand Review. They want to be able to track the progress of reviews. Currently they are using Excel…
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Getting library answers in custom report
Request raised by Illumina: When creating custom reports with project or Answer library module we get only answer ID and not the answer field. Use case: The reason for needing the answers in a report is that they need both ID, questions, and answer in any API call to make an update to a Q&A pair. The fundamental issue is…
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IVANTI - Ability to delete Answer Headers in Bulk
Hi I have a few hundred questions where I want to delete an answer that has a specific Answer Header. Is there a way to do that in bulk mode? Specifically I have an an answer header called "Rating" that occurs in 92 pairs. I want to delete that answer from all 92 pairs. Answer from Support: John. We don't have bulk…
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Content Health Dashboard to include custom fields filtering
FIS (348K ARR) like this release but would like to be able to sort by custom fields on this dashboard. They also would love to see it on the reports page with all the other dashboards but that is secondary. Custom field filtering is pretty critical to the success of them being able to leverage this report to sort/truly…
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Excluding Response Headers Faster
Mitratech has requested an option to exclude certain Response Headers because there too many internal notes and they have a lot of redundant ones. They need to realize value from AI asap for their work so that's why its important we have that option to exclude multiple instead of one by one.
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Select All Tags in Advanced Search
Health Care Service Corporation (HCSC) has the following request when using the advanced search in the content library. "For the keyword search filter, is it possible to have a “select all” check box so that we can quickly select and then deselect as needed? There are so many options to click for tags to exclude that it…
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Users with no AI can generate response through Smart Search
Dynatrace reported that users without any AI access can still generate an AI response using Smart Search. They have specific users that they do not wish to have any access to AI functionality. This seems to be a loophole. Can we fix this?
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Review Download Workflow
Regarding the new export feature in the Review tab (Content Library), I’d suggest an enhancement that allows users to import the pairs back into the platform with a reviewing option. A dropdown or column in the exported sheet could enable users to mark review cycles as completed directly from the file, reducing the need to…
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Flexible, Fully Customizable Scoring and Weighting at Section and Question Levels
Problem / Need: Customers with established internal evaluation frameworks need the ability to configure scoring and weighting to match their unique methodologies. Currently, Responsive’s fixed scoring model (e.g. default 0–10 scale, static weighting) forces teams to adapt their evaluation process to the platform, rather…
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Spell check and grammer functionality for other languages (German, French, Italian, Spanish, … )
Hi Team, Our customer ZKB has a diverse user base and works extensively with multilingual content. It’s therefore essential for them to have spell check and grammar support across multiple languages. Could you please consider enabling this capability? This is very critical for them. Thanks, Sathish