Improve Review Process Visibility/Reporting for Content Library Admins

Optum Enhancement Request

Improve the CL review process with better reporting including the ability to track who is reviewing, when it was sent, and when it is due.

They also want to know when an SME accepts an On Demand Review. They want to be able to track the progress of reviews. Currently they are using Excel spreadsheets to track this information. They want to be able to track this within the platform, ideally from either the Insights Report or Review Queue page.

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Under review

Status: Under review

Comments

arun

Hi @Nicole Stanford, thanks for the idea. Could you please share a copy of the Excel sheet they are using? Even a screen recording will be helpful.

arun

@Karthik Kumar @sathish s Hi team. Is this something you are considering in the CCL Insights page, or Review page?

Nicole Stanford

@arun State Street is a new client that is asking about this kind of reporting and would benefit from having better dashboards and insights specific to knowledge management. These admin users need to have a good overview of what's going on with owners & content reviews in the library and have an easy way to track & manage that process. If needed we can ask the client if they can share an example of the excel document of how the client is currently tracking outside of Responsive.

cc @Sasha Spektor @Jessie Kovacic @Sasha Spektor

sathish s

This is implemented as a part of Content review report in Q2 2025