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🚨 New Course Alert: 5-Step Content Audit 🚨
Ready to kick off your content cleanup but not sure where to start? We’ve taken our most popular Coffee Chat and turned them into one clear, click-through course just for you. 🎯 What you’ll get: A step-by-step, self-paced guide to help you audit your content library with clarity and confidence. 💡 Why it matters: Clean…
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So Many Products!! How do I organize them?
We have over a dozen products and I'm having a hard time visualizing how to best organize them. Curious to what other clients have done for best practices? Is it better to lean on tags, collections, or a combination of both?
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Access to Live Help in Responsive
Hi! Has anyone besides me been having issues contacting the live chat feature within Responsive help?
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Automatic archiving of content
Where do you go to set up automatic archiving of content by tag, selected date range, etc. I can't find this feature in the recent release notes or in the Help Center. Thanks! :)
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Standardizing/Securing Response Headers
Does anyone else think it would be super helpful if Response Headers could be controlled like Tags? I would love it if there were a global setting to allow Response Headers to be locked down by the admin. We have multiple versions of the same Response Header due to human error and many old headers that we don't use…
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How do you keep track or manage your gaps in content?
What strategies, tools, or frameworks do you use to identify, track, and address content gaps within your organization or community?Â
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Formatting question
Hi all, I have an issue with the formatting of answers as presented through search. Now in the Rich Text Editor everything looks OK and the answers copy and paste out fine. But when we search in Responsive all the answers are being presented with double line breaks. It makes it very difficult to search for what you want.…
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Review cycle
Hello, when setting a review cycle on a Q&A pair should the owner get an alert notification and should the review date go into the my work calender? Thank you :)
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time and date not updating in summary via merge tags
from Sharan: " There seems to be a issue in updating formats in merge tags, will track it as a bug and try to fix it asap." When you update time and date settings it will not reflect on the summary page. time and date format never changes. needs fixed. thank you
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What are some best practices for managing historical documents?
We are trying to figure out the best way to add historical documents into our library so they are beneficial to the AI search, but also make it clear that these items are not approved to include with any responses. For example, we keep a running log of all major events in the company, which can be useful when answering…
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Heirarchical Tag Experience
Has anyone changed over to heirarchical tags. How did you manage the process? What worked well? What didn't?
