Content Library

Recent Discussions

Add Thumbnail Preview Support for Video Files in the Content Library
I’m submitting this enhancement idea on behalf of our strategic enterprise client, Microsoft. OverviewMicrosoft is requesting enhanced usability for video files stored in the Content Library by adding thumbnail preview support for video files in the Document Library. As video usage continues to grow, visual cues are…
Support for Uploading Large Files and Videos Over 100 MB in the Content Library
I’m submitting this enhancement idea on behalf of our strategic enterprise client, Microsoft. OverviewMicrosoft would like to expand Responsive’s Content Library capabilities to support uploading large files, particularly videos exceeding 100 MB. As video content becomes increasingly important for proactive proposal…
Option to do a 'Select All' from CCL filter
In the advanced search in content library, there are many filters like tags, collections etc. Suppose there are too many tags and we want to exclude most of the tags except a few, it will be easier if there is a 'Select All' option in the dropdown. So, we can do a 'Select All' and then manually unselect the tags that we…
Last Updated Date and Last Edited Date
In CCL, we have a field called 'Last Updated Date'. This is only if for updates made in the question or the answer and not in the metadata. But there should be a similar field for updates made in metadata also. We can call it 'Last Edited Date' or something like that. This way we can more easily find contents for which we…
“Last Reviewed” indicator to signify that Q+A pair Metadata was changed
Content Review Visibility and “Last Reviewed” Indicator Requested by ENT customers: Genetec, O.C. Tanner Problem / Current State When content is opened for review and only metadata is updated (tags, keywords, SME assignments, etc.), the “Last Updated” date does not change. From a reviewer and writer perspective, this…
Style Versioning and Rollback for Q&A Libraries
Customer Context Oracle maintains large, highly governed Q&A libraries where formatting changes can affect thousands of records. Style updates are necessary over time, but without safeguards they introduce operational risk. Problem / Opportunity Today, when a new style is deployed: There is no way to revert to a prior,…
Bulk Removal and Governance of Styles at the Q&A Level
Customer Context Oracle manages large, long-lived Q&A libraries that evolve over time. As formatting standards change, legacy or out-of-scope styles (e.g., older NAA examples) need to be removed to maintain clarity, consistency, and usability for global teams. Problem / Opportunity Currently, there is no efficient way to…
Restrict and Precisely Target “Format Content” Permissions for Q&A Libraries
Customer Context Oracle operates highly governed Q&A libraries where formatting actions can have library-wide impact. Bulk formatting actions, in particular, must be carefully controlled to prevent unintended changes at scale. Problem / Opportunity Currently: “Format Content” rights are available to Content Managers, not…
Allow Editing Reviewers on Active On-Demand Reviews
Requested by ENT customer: Genetec Summary: When using On-Demand Reviews, users cannot add, remove, or change reviewers once the review has been created. If a reviewer change is needed, the only workaround is to cancel the review and recreate it, which introduces risk, rework, and workflow disruption. Customer Problem /…
Verbatim Quotations Within AI-Editable Answers
Problem Some Responsive customers (e.g., Optum) manage highly regulated content where only specific portions of an otherwise flexible answer must remain verbatim. Examples include: Customer testimonials Legal or compliance-approved language Regulatory disclosures Today, answers are treated as either fully editable or fully…
The client has requested an increase in the page limit to 200–300 entries. The current screen limit
The client has requested an increase in the page limit to 200–300 entries. The current screen limit is 100 in Content Library Client has also requested for the extended view in the Response Project
Allow Super Admin/Admins to Edit review and sync to Library
Summary Enable Super Admins/Admins to edit a record while it is in Review and have those changes immediately reflected in the Library, regardless of whether the Owner has completed their review. Current Challenge At present, updates made during the Review stage cannot move back to the Library until the Owner completes…
Verbatim with User Permissions
Equinix would like us to consider having user permissions related to verbatim, where the system would allow some users to have editing capabilities within projects/AI to verbatim answers, but others to no have any access to edit the verbatim answer within a project/AI.
Saved Searches should carry over to Moderation, Review, & Dashboard
Client Fortrea finds a lot of value in the Saved Searches feature, however, current behavior does not carry over the saved searches to all areas of the library. Fortrea content admins would find it helpful if the same saved searches from the main content library could also be applied in Moderation, the Review Queue, and…
Automatic Moderator Assignment Based on Collection
Customer Requirement: The customer - glen.tamm@wolterskluwer .com would like the ability to automatically assign moderators to content based on the collection where the content is saved. Currently, moderators are configured globally or assigned manually at the record level, which requires additional manual steps. Use Case:…
Restrict users from creating new response headers
Google finds managing Response Headers in Responsive challenging. Restricing which users can create new response headers would allow better management and less deletions of unnecessary Response Headers in the future.
Review Completed with no edits
Prime Therapeutics would like to report on content library items where the review was completed but no changes were made. From Prime Therapeutics: A report to show which records were in review, completed, but not edited. Activities report shows what we need but doesn't tell us which question.
Word-Level Difference Highlighting in Deduplication Report
Summary: Customers using the deduplication report can currently see which Q&A pairs are different at a section level, but the tool does not indicate exactly what text differs. Customers are requesting word-level highlighting so they can quickly identify the specific differences between similar questions and answers.…
Update metadata in Review (change Owners/Reviewers)
MFS Investment Management appreciates the recent update that allows users to update the metadata of content currently under review. They would like to know if it is possible to also include the ability to change owners and reviewers in the same manner. This is an important use case for them.
Enable Moderation Workflow Trigger for Metadata-Only Changes in Content Library
Currently, the Content Library moderation workflow is triggered only when changes are made to the Q&A text (question or answer fields). Updates made solely to metadata fields — such as tags, collections, categories, custom fields, or other non-text attributes — do not prompt the moderation queue. AMN Healthcare has…