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Add “Only” Filter Option for Collections in Content Library Search
Introduce a new filter option labeled “Only” within the Content Library Collection filter (alongside existing options: Any, All, Exclude). This filter would allow users to identify Q&A pairs that belong exclusively to a single selected collection and are not associated with any other collections. Use Case: Content managers…
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Review email should explicitly state the review process type
Problem:The current review email does not clearly say whether the review is sequential, any, or all. That creates confusion for reviewers, especially in sequential reviews where someone may receive an email before it is their turn. Requested change:Add the review process type directly into the review email body using text,…
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A Deep Dive into Your Performance Metrics
Reviewing your performance metrics is a perfect time to reflect on the work you are doing today in Responsive and review steps you can take to continue progress towards your business goals and identify opportunities to improve your overall performance and desired results. We are here to help break things down so you can…
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Push edits through review without changing original review date or changing review date into past
Can there be a button added to the review process for admins to have the ability to add edits to a q&a pair but not fully complete the review and leave the original review date intact. If this request is unfeasible can there be some indication of the ability to leave or change the review date into the past. This is a huge…
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Review Type Visibility at Question-Level for users without "Update Section" Permissions
The customer is using mixed review processes within the same section (e.g., Any, All, and Sequential reviews assigned across different questions). In these scenarios, the section-level review process displays as “Custom” under Properties rather than exposing the specific review type assigned to each individual question.…
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How Are You Managing Large-Scale Content Reviews?
I would like to understand how others have structured content reviews for library records in their organizations especially how you motivate SMEs to consistently complete reviews, particularly bulk reviews across global teams. I am currently struggling to drive sustained engagement despite trying following approaches:…
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Q&A Activity Tracking on Annotations
Prime Therapeutics is requesting to show annotation details in activities. Currently you can see an annotation was added but not the actual contents of the annotation. They would like to see change history of the annotations in the activities view.
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Project 'save in library' feature and usage count
I like to filter by the use count and last used date fields in the library to see which content has not been used for a while. This worked well for me until I turned on the save in library feature in our projects. Now my use count for Q&As are rising because of the multiple edits being made in projects. (Example: One…
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Ability to "View Similar" while in Moderation queue the same as in the Content Library
Customer Equifax would like the ability to quickly "View Similar" records while working through the moderation queue the same way the use the feature in the content library. This would add continuity and make overall cleanup while working through the moderation easier to maintain.
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On Demand Reviews shouldn't block the regular SMEs from making edits
Prime Therapeutics encounters situations where an on-demand review is created, but other SMEs assigned to the regular review cycle require edits. When an item is in the on-demand review phase, it becomes locked, preventing updates to the content. They would like to retain the ability to update content that is currently…
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Combining two answers into one automatically instead of creating alternates or deleting/overriding
Currently, when running the deduplication report and comparing Q&A records, we are only able to override, add alternate response/answer or delete. Rather than manually copying duplicate and pasting the response into the primary record, can we simply create an option to merge and combine into one response?
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Content Library | Notify Moderator when an On-Demand review is complete (Optum)
Today when a content manager/moderator creates content in the content library and submits it for an on-Demand review to a reviewer/SME there is no notification that tells the CM that the content is reviewed and completed. This leaves them to collaborate outside responsive with SMEs.
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New metrics for CL Insights dashboard
Call recording - click here Customer - SAP Some of these are on the Content Management Dash, which is very nice looks wise and that’s helpful for CMs but we can’t share that to leadership as is, due to the Highest Backlog list and Most Popular Owners sections, which are considered performance related PII under German (and…
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Sticky Tag when Clicking on it
RBC has been clicking on the tag on the Q&A record and wondering if its possible to make it a sticky filter after clicking on it. We discuss on this recording: https://hello.chorus.ai/listen?guid=5ff6b3ced20a4796a1f3854ea17417f3
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Content Cleaner and Deduplication Report Enhancements
Hi Team! I heard the product team is planning to improve the content cleaner and deduplication report: Ensure that the primary Q/A pair you are merging content into remains on the same side in both the deduplication report and content cleaner. When selecting "ignore" for a duplicate Q/A pair, it should be removed from…
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LONG Flag names - hover over to see
From a customer - "It would be nice for long flag names if a user can hover over the flags to see the full flag name." In the example below, we see the flag has a long name, and mousing/hovering over it doesn't show the full name. TKT-214044
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"Save in Library" toggle on Q&A pairs in projects
If we update a Q&A pair in a project, and we have the “Save in library” toggle on, shouldn’t that automatically update the Q&A pair in the content library? For this to occur, do we need to first complete the project (so that all Q&A pairs are saved under the content library) and then re-open the project? End goal: edit a…
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REQUEST for AI "Re-Write" help in the AI Response in the CCL
We have a request to put the AI "Re-Write" help in the AI Response in the CCL. The customer's team has a workflow that uses the CCL for finding answers and sometimes needs AI to rewrite those answers. Here's an example of what the AI Response looks like now. Here's an example of the AI Re-Write help the customer is…
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Feature Request: Hierarchical Tag Support During Excel Import in Content Library
Overview Customers are facing limitations with tag management when importing Excel files into the Content Library, particularly around handling non-predefined tags and maintaining tag hierarchies. Current Behavior If tags are predefined in Organization Settings, they are correctly captured and applied during import. If…
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Allow Super Admin/Admins to Edit review and sync to Library
Summary Enable Super Admins/Admins to edit a record while it is in Review and have those changes immediately reflected in the Library, regardless of whether the Owner has completed their review. Current Challenge At present, updates made during the Review stage cannot move back to the Library until the Owner completes…