Content Library

Automatic Updating of “Review Date” Custom Field
ADP has suggested the following enhancement around Review Date tracking: Problem “Review Date” is a custom field used by ADP to measure engagement and content recency. Content owners often review an item but do not modify the content, so the review date does not change. This results in stale or misleading content health…
Export
Planned support for exporting content library data in structured formats such as CSV or JSON
Export Moderation Queue (Answers)
Is it possible to export a group of both questions and answers from the moderation queue?
Display the users in the moderation popup only when the email preference is enabled.
Requested by: Evernorth (Company ID: 5bf32b6bc51a591d83575596 | Pod Name: us-east-esi) In the content library when a Q&A pair in Moderation is rejected, a notification will be sent to the owners if the "Q&A pair Moderation Rejected" email preference is enabled. In the moderation rejection panel, we show the message "Based…
Verbatim Quotations Within AI-Editable Answers
Problem Some Responsive customers (e.g., Optum) manage highly regulated content where only specific portions of an otherwise flexible answer must remain verbatim. Examples include: Customer testimonials Legal or compliance-approved language Regulatory disclosures Today, answers are treated as either fully editable or fully…
Automatic archiving of content
Where do you go to set up automatic archiving of content by tag, selected date range, etc. I can't find this feature in the recent release notes or in the Help Center. Thanks! :)
Owners/Reviewers for Sub-Sections
Currently, there is only the capability to have owners/reviewers of full sections, but not sub-sections. A client has a need where they have multiple people responsible for different sub-sections of a greater section and it would be easy for them to be able to assign those people vs. having one person responsible for it…
Expand Hierarchical Tags by Default
Currently, when clients are using hierarchical tags, they can only see the lowest-level tag unless they hover over the tag or click on the "+" icon. Clients would like the ability to see the entire hierarchical structure when looking at the Q&A pair without having additional clicks. Client requesting: Covititi
Activity Tracking Visualization - Filterable Updating
Issue: As it stands today, the activity tracking in the insights report shows the same summary view of the complete library regardless of the active filters you carry into the report or turn on while you are there. In fact, the activity tracking chart (and upcoming review visualization) or the only items that don't change…
Content Health Dashboard to include custom fields filtering
FIS (348K ARR) like this release but would like to be able to sort by custom fields on this dashboard. They also would love to see it on the reports page with all the other dashboards but that is secondary. Custom field filtering is pretty critical to the success of them being able to leverage this report to sort/truly…
Philips N.A. - Mandatory Filter Selection before running AI searches
Adoption gap on required filtering: Our POC shared a major insight from a recent check-in with one of her top power users. Even experienced users are no longer consistently setting the Philips Solution custom field before using AI Assistant or Recommendations, despite the enablement you have already delivered (quick…
Save in AL when duplicates are available in Trash.
When a project is completed for the first time, the QA pair are created in the Content Library. However, when the user rejects the QA pairs from moderation, it moves to the Trash folder > Now, when the user reopens the project > Completes it again, the duplicate check indicates that the QA pairs are unique will be moved to…
Multiple Alert Texts
Prime Therapeutics is requesting the following: Multiple Alerts within a single Q&A Ability to configure multiple alert texts within a single Q&A pair or under multiple response headers
Enhancement Request – Content Health Dashboard Improvements
This enhancement request is based on a client feedback discussion with Rodrigo from Feedzai regarding the Content Health Dashboard. The client shared detailed observations about the limitations in how the dashboard displays and links data. 1. Clickable metrics in the dashboard Current limitation: At present, the Content…
Numbering exhibits
Some of our responses contain images labeled as exhibits. Is there an easy way to have them automatically numbered sequentially as they appear in the order of the project? I tried using the auto-increment in Custom Fields, but was not successful. Any suggestions?
The ability to expand subsections and filter by subsections in the CCL
Hello working with CliftonLarsenallen. We have found it challenging to navigate through subsections. Having the ability to search and filter but subsections would be ideal.
Update Response Headers in bulk through the import updates
This request is from Cigna Corporation. Client would like to rename \ add \ delete Response headers along with responses via 'import Updates' Feature. Client says that - Especially as we move towards using AI tools, being able to make large updates via the import updates feature is important to us. Given that it works that…
Smart Search sources - open source items in a "pop up" not in a new tab.
UPS Health has noticed that when the source is sited in a smart search result, clicking on the items causes a new tab to be opened. They are requesting that at sources from the content library are opened in a pop up window (similar to how these sources are viewed in AI Draft response).
Sort by Question Number
Prime Therapeutic has a collection in their content library that includes the question numbers for each Q&A pair. They would like the ability to sort by the question number in this collection. Is it possible to add a question number field for Q&A pairs in the library?
Unable to Relate French and English Q&A Pairs Due to Access Restrictions
User Aurelie from Allianzgi reported that created a French Q&A pair that he is trying to relate to its corresponding English version. However, the Relate option appears greyed out, and he is unable to proceed. We provided the solution this was due to role permission however user has the following request and submit this as…
Metadata at responsive level instead of question level
Prime Therapeutics is requesting the following: "Allow us to assign custom fields, tags, flags, and owners at the response level. Doing so will allow us to filter by answer, not question, which will allow the AI to retrieve market specific information rather than any answer in a record. Owners assigned at the answer level…
Content Export from the library: change order of the entities
This request comes from Lumen. They are not yet a client but are evaluating Responsive. They currently use Qvidian. A critical workflow requires that they export content to share with external SMEs. This is a process that is successful with their Qvidian use today that they are not able to abandon if they move to…
Ability to exclude content from Duplicate Report
We currently have an option to 'Exclude From Content Cleaner Detection", when editing a QA pair. It would be great to be able to also have an option to exclude content from Duplicate Report. Some of my clients have mentioned frustration over the 'Hide' function in the deduplication tool. It will 'hide' the selected content…
White list certain works from translation
Customer: Schneider Electric IT Corp Request: They use content translation and would like a way to add a whitelist of particular words from being translated. For Example: Eco structure, Schneider, etc.
Enable Bulk Sharing of Content Library Q&As and Documents with Guest Users
I’m submitting this enhancement request on behalf of our strategic customer Deloitte. Problem Summary Currently, Responsive only allows content owners to “Share” one Q&A pair or Document at a time with a Guest user (i.e., a user without a Responsive account). This limitation presents several challenges for enterprise…

Content Library

Discussion List