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Change “Overdue” Messaging in Content Library Q&A Cards to "Review Pending"
I'm submitting this request on behalf of my client, Delta Dental of Michigan. Problem Statement When a Content Library review begins, the Q&A content card immediately displays a red “Overdue” notification in the top right corner. This creates confusion for reviewers, as it gives the impression they have already failed to…
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Duplicate Feature Request
Hi Product Team, Following a recent conversation with the Mark43 team, they shared a few enhancement requests that would greatly improve their experience within Responsive. I wanted to pass these along for consideration: Filtering by Content Cleaner in the Library They would like the ability to filter content in the…
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Enhancement Request: Retaining Checkbox Context in Multi-Checkbox Responses
Hello Product Team, We’ve received feedback from one of our clients, Rodrigo from Feedzai, regarding an issue they encountered during a recent interaction. The issue is that checkboxes in multi-checkbox responses are being replaced with plain text, which is leading to confusion for the client. Currently, the system retains…
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Request to Include Metadata ([O]) Changes in "Last Updated" Timestamp or Provide Alternative Trackin
This request is from Ciena Corporation. Description: Clients rely on the "Last Updated" timestamp to track content changes. Currently, it only reflects changes to Question/Answer fields-not metadata ([O]) fields-limiting their ability to extract a complete history of updates. Client Request: Either: Update the "Last…
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Releasing assigned content review tasks from deactivated users upon deactivation.
Amruta at Nuveen mentions that a content manager has departed from the company, but her assigned tasks are still active in the system, although she has been deactivated as a user. She explains that it's a frequent issue, where content remains in review and assigned to someone who has left the company. The current…
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Content Review Status Dashboard to include moderation tasks
Customer (Kohlberg Kravis Roberts & Co. L.P.) is loving the new Content Review Status Dashboard as it has been instrumental in helping their team manage reviews better. They love the user level detail and would love to see that level of visibility for moderation records as well. They do use the content library dashboard to…
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Add "Retain Document in Library Link" toggle option to projects the same way it functions in CL
When adding attachments, the user prefers to add the attachment and then always selects the option to "Retain Document in Library Link" option so the subsequent users leveraging the record have a link to an up-to-date record rather than an attachment that may be out of date. This option always exists within the content…
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Add/ Remove tags setting for content library in addition to the one already existing for projects
Hello Vizient would like to have the same setting that we have created for projects developed for the content library so they have greater control on who and how tags are added and edited within the content library.
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Admins should have permission to force edits through when a record is in review
Admin users should have the ability to over ride review cycle and complete edits to peices of content.
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🚀 Transform Your Content Library for Success in 2025! 🌟
Kick off the new year with actionable insights and strategies at our first Coffee Chat of 2025! 🎉 Join us on January 22 at 12 PM EST to learn how @Jain Willis at OC Tanner transformed their content library into a powerful tool for growth and success. What You’ll Learn: ✅ How to streamline your content framework for maximum…
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Star Rating for Contents based on User Feedback
Client : Genpact Submitted by : Janani RK Swamy Instead of manually updating the Rating of each Content, it will be helpful if the Star Rating calculates automatically depending on the feedback shared by the users who actually use the content to respond to RFP's. For example to have the option for the end users to rate the…
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Restricting Document Download
Hello, I'm curious if anyone has encountered a scenario where you want Responsive AI to use a document containing sensitive information to answer customer queries, but you don't want the document itself to be shared as an attachment. I haven't been able to figure out how to manage this with current functionalities. Does…
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Ability to add Teams to Collections & View Privacy
Collections: Currently, we are only able to add individual users to Collections. It would be great to have the functionality of adding groups of users, such as Teams. QA Pair View Privacy: Currently, we are only able to limit Content Library record View Privacy by role. Request to have the ability to limit visibility by…
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Content Library Import via PDF
OneDigital asking to be able to import to the library via PDF the same way they can for projects. Right now they are trying to do file conversions but it doesn't always come out clean/consistent in formatting when converting the file and they would like to be able to do Q/A imports to the library directly from the PDF
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proposals requiring disclosure of AI tools
Have you seen any proposals requiring disclosure of AI tools, data rights clauses, or AI ethics and bias clauses? How do you manage these requirements, especially regarding cybersecurity and compliance?
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What are you best practices for updating content in the Content Library after completing an RFP?
Hi all, Just curious what others' best practices/strategies are for updating content in the Content Library (or adding new content as needed) after completing/submitting an RFx. Wondering if there are strategies I could use that I haven't thought of, that might make my process more efficient. Currently, If find it's most…
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Comments and collaboration dashboard
Clifton Larsen Allen - Would like to have a comprehensive dashboard where all comments between users are held. The client has a hard time monitoring which comments have been responded to weather they are open or closed. There are often times they find it challenging to locate were comments are as sometimes they leave them…
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Ability to calculate next review date from the last reviewed date instead of the current date.
Shatzi from Instructure is Bulk updating the Next review dates to one year from now (Today: April 18th, 2025). The current behavior is all the selected QA pairs will have the next review date as April 18th, 2026. The user has requested this date be calculated from the last reviewed date instead of the date when the bulk…
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Ability to Modify Custom Field Values in Org Settings without Removing Original Metadata
I'm submitting this enhancement request on behalf of our strategic clients, Deloitte. Request: Enable Admins to modify existing Organization Settings Content Library Custom Field values without the system treating the update as a new value and removing the original metadata assignments from existing content. Current…
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Content Cleaner and Deduplication Report Enhancements
Hi Team! I heard the product team is planning to improve the content cleaner and deduplication report: Ensure that the primary Q/A pair you are merging content into remains on the same side in both the deduplication report and content cleaner. When selecting "ignore" for a duplicate Q/A pair, it should be removed from…
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Add option to download file during preview.
Requested by: Genpact In the content library when previewing documents, we used to have an download button. This was removed recently due to the limitation in the 3rd party library we used. But the client wants us to add the download button back to the preview page. Regards, Karan| Support Engineer
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Variable Review Task Creation settings
Hello, Harris Associates would like to be able to set variable task creation settings for review cycles. Use case: They would like to give users a longer duration for content that's reviewed annually vs. quarterly to complete. Example: Annual Review Cycles: Set at 3 weeks before they are due Quarterly Review Cycles: Set at…
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Bulk Edit of inactive owners
Client : Included Health Use Case: Deactivated users that were owners to content cannot be removed completely or reassigned via bulk action. Currently, if there is a group of owners assigned to content and they only want to remove one owner that is deactivated or no longer with the company. The system only allows you to do…