As of now, customers only have the ability to decide whether ot not to bring the duplicate into the library at the duplicate check screen, but they cannot compare, merge, or even alter the Q&A pairs.
To add some more context, from what I see working with customers under the scaled team umbrella, which is 70% of Responsive Customers, this is not a beneficial feature with its current functionality. The reasoning for not having it makes a lot of sense for larger organizations where there’s a clear separation between Proposal/Bid teams and a dedicated Content Management team.
Where we’re seeing friction is with SMB and some mid-market customers, where that separation doesn’t really exist. In many of these cases, the same person (or very small team) is responsible for both responding to projects and maintaining the content library.
With the current workflow, the user has to:
- Decide whether to save the duplicate during the project, and then
- Go into the Content Library afterward to manually review, compare, and merge
That effectively adds an extra step for the same person, rather than enabling them to make that decision in the moment when they already have the context of the content fresh in mind.
For these customers, having at least a lightweight ability to compare or merge (or choose a deduplication action) before saving to the library would actually reduce overhead rather than increase risk.
Would love to explore if there’s a way to support both workflows — preserving the separation for enterprise teams, while offering a more streamlined option for smaller teams.
