Content Cleaner and Deduplication Report Enhancements

Renee Underwood

Hi Team! I heard the product team is planning to improve the content cleaner and deduplication report:

Ensure that the primary Q/A pair you are merging content into remains on the same side in both the deduplication report and content cleaner.

When selecting "ignore" for a duplicate Q/A pair, it should be removed from future reports, preventing it from reappearing.

Implement AI functionality to analyze the meaning of questions and answers, rather than relying solely on word-for-word matches, in order to improve duplicate detection and provide more accurate matches.

Please reach out if any additional context is needed.

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Needs review

Content Library

Duplicates

Status: Needs review

Comments

VISWA S

@Renee Underwood Thank you so much for the improvement list, we will definitely note this items.

Nicole Stanford

@viswanathan client Accenture would like to see an enhancement with the content cleaner so it looks for similar content and not just exact matches. They have many Q&A pairs that aren't 100% keyword matches but are similar enough that they should be merged. This would help them keep their library organized and avoid having redundant content. Thank you!

Nicole Stanford

Fortrea would also benefit from this enhancement

Karthik Kumar

Near Duplicates feature is in our roadmap. Will get back with the timelines