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Tracked Changes/Revisions in Content Review - State Street
When multiple users are reviewing a record, there's a chance that the second reviewer undoes the first person's changes. State Street would like the edits that one user makes to be visible to another user in review. The 'Activities' view does not encompass all revisions, but rather each individual revision separately. We…
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Multiple Alert Texts
Prime Therapeutics is requesting the following: Multiple Alerts within a single Q&A Ability to configure multiple alert texts within a single Q&A pair or under multiple response headers
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Enhancement Request – Content Health Dashboard Improvements
This enhancement request is based on a client feedback discussion with Rodrigo from Feedzai regarding the Content Health Dashboard. The client shared detailed observations about the limitations in how the dashboard displays and links data. 1. Clickable metrics in the dashboard Current limitation: At present, the Content…
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Per BU separation of custom fields, flags, project notes, and more...
Clients with multiple Business Units are asking for the ability to separate shared assets like custom fields, flags, project notes, and more. At this time, all of these items must be sifted through or are shown when you go to make changes/updates to CCL records and Project details. This can cause confusion and process…
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Deloitte US: Square brackets text in Response fields should be regular text
Deloitte reported an issue via this ticket: https://responsiveio.zendesk.com/agent/tickets/70499 We were advised this works as designed which is causing confusion and impacts quality of responses. Deloitte uses a specific format in their Content Library Q&A answers to indicate individuals’ initials, like this: ([AB]).…
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Philips N.A. - Past projects access outside of Content library
Context : One additional question is the status of a feature enhancement I think I may have brought up months ago – that is, to be able to use Past Projects not in the Content Library to use for Auto Respond. Right now our workaround is adding the project to the content library as a separate collection with limited access…
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Option to carry over comments when merging records
Currently when working in the de-duplication report the user has an option to add a comment to the duplicate (not primary) record. However, when the records are merged there is no option to include the comments. It would be beneficial to provide clients that option as they may need/want to merge comments sometimes.
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Allow exporting of Q&A and Doc data at the same time.
Prime Therapeutics is requesting the following: Allow exporting of Q&A and Doc data at the same time. "If I want to export records to Excel to do an analysis, I have to export the Q&A and Docs separately and then combine the spreadsheets. I want to see all records in one place with one download."
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Excel export with all response headers in a single column
When exporting content from the content library Prime Therapeutics would like all answers to be in the same column separated by the response headers instead of a separate column for each response header. They feel separating them makes the Excel export too large.
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Update Privacy, Usage, and Review
Prime Therapeutics is requesting an update to the recent feature that allows metadata to be updated while content is in review and to reflect those changes in the live version. They would also like to update settings in Privacy, Usage, and Review to change review dates while content is locked for review.
