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🎉 Cheers to the Final Coffee Chat of the Year: It's a Content Miracle, Charlie Brown!
🌟 Thank you to everyone who joined our last Coffee Chat of the year: It’s a Content Miracle, Charlie Brown! 🎉 Special shoutout to attendee @Sarah Busse, who won a Pink Yeti Mug in our raffle! We were also thrilled to have an exclusive sneak peek into 2025, shared by our Director of Product, @Natalie_Berigan, and Product…
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Next Review Date - Start Date or Due Date?
New to Responsive and have 3,000+ Q&A Pairs that need initial review by owners NLT January 31, 2025. With multiple owners assigned to each question, the On Demand Review is a bit painful (since I have to manually assign reviewers, instead of just defaulting to current owners). We do not have a current Scheduled Review set,…
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Search results
Just curious if anyone is noticing that search results have gotten worse over maybe the last 4 to 6 months? My entire team is wondering what changed (and it's not how we store or tag records). We search for Q&A pairs that we know are there using the same approach, and the record is 20+ down in the search—-preceeded by…
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Seemingly basic functionality that is not in place is causing lots of wasted time ...
I’m slowly editing and adding new Q&A pairs to the ‘Master Security Knowledge Base’, in Solutions. Editing answers seems to perform the way I would expect it to, in that it saves whatever edits I’ve made and just moves on to the next Q&A pair for review. But when I delete an answer, the tool does deletes what I've asked it…
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Q&A Pairs
Hi. I'm working on a project to improve the Q&A library, but no tags have been created or used, no owners have been assigned, and no duplicates have been removed. There are about 1,200 Q&A pairs to review. Any suggestions on what to do first? Thanks!
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Help on mapping a word questionnaire with split functionality
Hi All, Can anyone help me? I am trying to map a word questionnaire. It is a word questionnaire, with a kind of cell, so I understood that I shall use the split functionality to divide the cell which will facilitate the identification of the question and the answer. But when I export the answer, my answer do not replace…
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Tool Tip | Content Cleanup Guide
Hello out there to all of you wonderful Responders and welcome to another Tool Tip Tuesday! We're lucky to have such an amazing Education Team here at Responsive, and we can always rely on them to crank out best in class tutorials to help Responsivites like yourselves find extra value in the platform. Not too long ago they…
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Custom report showing QA pairs that contain specific words in answers
Hi everyone! Our Library has many QA pairs where the response is just a "Yes" or "No". We would like to change those response and update them with more information so that it's not just a single word. Is there a way to create a custom report that would show only those QA pairs whose answers are "Yes" or "No"? There are two…
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View Similar - Losing Metadata (Workaround)
We are in the process of really digging in to clean up our Content Library, and we 'officially' have ZERO duplicates. But...we have SOOOOO many 'similar'. The View Similar feature is great! But, we are losing valuable metadata when doing compare/merge this way. We cannot bring over the used count information like we can…
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Tool Tip | Revamping Your Content Library
Happy Tuesday, everyone! As many Responders know, your library is a constantly evolving organism. As your organization and internal processes evolve, so too should your library. Today's Tool Tip will focus on how best to approach a restructuring of your library to support your company's growing needs. When undertaking this…
