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Tool Tip | Content Cleanup Guide
Hello out there to all of you wonderful Responders and welcome to another Tool Tip Tuesday! We're lucky to have such an amazing Education Team here at Responsive, and we can always rely on them to crank out best in class tutorials to help Responsivites like yourselves find extra value in the platform. Not too long ago they…
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Custom report showing QA pairs that contain specific words in answers
Hi everyone! Our Library has many QA pairs where the response is just a "Yes" or "No". We would like to change those response and update them with more information so that it's not just a single word. Is there a way to create a custom report that would show only those QA pairs whose answers are "Yes" or "No"? There are two…
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View Similar - Losing Metadata (Workaround)
We are in the process of really digging in to clean up our Content Library, and we 'officially' have ZERO duplicates. But...we have SOOOOO many 'similar'. The View Similar feature is great! But, we are losing valuable metadata when doing compare/merge this way. We cannot bring over the used count information like we can…
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Tool Tip | Revamping Your Content Library
Happy Tuesday, everyone! As many Responders know, your library is a constantly evolving organism. As your organization and internal processes evolve, so too should your library. Today's Tool Tip will focus on how best to approach a restructuring of your library to support your company's growing needs. When undertaking this…
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Star Rating
Hi, I am very interested in using the star rating in content. I have read that you have two options, leave it up to opinion or set up a rating system with strict rules as to what makes something one, two, three, etc. stars. I would like to ask how others have set up their star ratings and what criteria you have for each…
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Tool Tip Tuesday | When to add more to a Q/A Pair
Happy Tuesday!🎉 Today’s tool tip is focused on when to add alternative questions and additional answers to an existing Q/A Pair in your library. Here is a short video reviewing this inside of the platform. Below is a list of the rule of 5 for creating new answers: 1. Response - The perfect response you will typically use.…
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Tool Tip | Content Review Backlogs
Hey Everyone! Welcome to another Tool Tip Tuesday! Today we're going to take a quick look at how Admins can identify who on their team has overdue content that needs to be reviewed. It's really just as easy as opening up your Content Library Insights Report! I made a quick video so you can follow along in your own…
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Bulk Subscribe for Translated Q&A Pairs
Hi, I have been struggling with how to bulk subscribe translated content. I was one of the customers that asked for the enhancement that we were shown yesterday. It is a great enhancement, but I don't think it works for what I need. I want to ask all of you what you do because maybe I am just missing something :) When I…
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Q&A pairs in different languages
Hello everyone! Our team receives RFPs in several languages (English, Spanish, French, German, Dutch, and many more). Our main working language in the company is English, so we keep all content up-to-date in English, and we translate RFPs into English when mapping them so that all stakeholders can answer their part. Now,…
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Tool Tip | Alert texts
Hi everyone! 👋 Happy Tool Tip Tuesday! 💫 Today’s tip is about easily managing alert texts in the content library! 🚨 You can filter by alert texts and even bulk action or export them in just a few steps. I've included a quick video demonstration to show you how it works. 🎥✨ Feel free to reach out if you have any questions…
