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New metrics for CL Insights dashboard
Call recording - click here Customer - SAP Some of these are on the Content Management Dash, which is very nice looks wise and that’s helpful for CMs but we can’t share that to leadership as is, due to the Highest Backlog list and Most Popular Owners sections, which are considered performance related PII under German (and…
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Product Requests - Quality Check for consistency issues and better postmortem reporting
Content consistency alerts – Is there a way for the system to flag conflicting information across responses? Potential for Quality Check. For example, if one answer lists revenue at $1.4B and another lists $1.6B, I’d like the tool to identify the mismatch. Since we have customers that often jump between sections and…
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What is the metric "content score" in Custom Reporting for the Answer Library?
I'm seeing a field called "Content score" - anyone know what this is?
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January Product Release Recap & What’s Coming Soon
Thank you to everyone who joined yesterday's January Product Update! We covered features now in General Availability, then we moved into advanced capabilities available in select AI packages. We also shared an early sneak peek of our upcoming AI Usage Dashboard, and Pulse AI for Ask. The session ended with a live Q&A.…
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Export Moderation Queue (Answers)
Is it possible to export a group of both questions and answers from the moderation queue?
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Content Health Dashboard to include custom fields filtering
FIS (348K ARR) like this release but would like to be able to sort by custom fields on this dashboard. They also would love to see it on the reports page with all the other dashboards but that is secondary. Custom field filtering is pretty critical to the success of them being able to leverage this report to sort/truly…
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API Exposure or Endpoint for Tag-Level Report Extraction
ADP has requested the following enhancement for Tag-Level reports: Problem When exporting content library data: All tags appear grouped in a single column. Solution tags are encoded as “+TagName”, but cannot be filtered or separated easily in Tableau or Excel. Requested Enhancement API access or enhanced exports enabling:…
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Content Library Dashboard – Activity Trends Drill-Down
I’m submitting this enhancement request on behalf of our strategic client, Deloitte. Request Summary: Enable drill-down functionality in the Content Library Dashboard > Activity Trends tile/graph, so users can click into activity metrics and insights for the following: · New Content Added · Content Reviewed · Content…
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Ability to send a project status report/summary from the About page to all users
Customer (Netsmart - 40K ARR reference client) would like ability to have some sort of Project Status Report/summary that they could send on a cadence throughout lifecycle of a project from the Project Dashboard or about page. Would include percent complete, user #'s on questions answered/remaining/etc, stats from…
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Reporting Reporting tips & tricks thread
Let’s use this space to swap ideas and hacks for making reporting easier, faster, and more effective. Drop your top tips, tools, or templates below!