I'm seeing a field called "Content score" - anyone know what this is?
@AuroraNichols2025 I love how you’re thinking about measuring impact!
I haven’t specifically seen clients use Content Score as a direct way to measure whether AI-optimized content is being surfaced more frequently. In its standard configuration, Content Score is designed to reflect content health and reliability based on metadata such as Last Reviewed Date, Last Updated Date, Last Used Date, and Used Count, or custom fields you choose to incorporate.
It’s also important to note that Responsive AI does not use Content Score or those metadata attributes when retrieving or generating responses. AI retrieval is based on semantic relevance to the question being asked, not on usage counts or review dates.
That said, you could potentially use Content Score or related metadata like "Used Count" as a tracking mechanism if you’re intentional about it. For example:
This could give directional insight into whether optimized content is being reused more frequently over time. If helpful, we could also think through other ways to measure AI impact more directly, depending on what outcome you’re hoping to quantify.
Hi @AuroraNichols2025, thanks for the question here! Tagging in your CSM, @Gosia Rios to assist. If there's anything we can help with, please let us know.
@AuroraNichols2025 I appreciate you bringing this to our attention and always thinkin of ways to optimize content with Responsive features. I know @Susan Berger has already shared with you the information about this feature and worked with our team to restore the Help Center article how to configure Content Score.
For anyone following the post here is a link to a Help article to learn more. https://help.responsive.io/en-US/responsive/article/IZmXLIlZ-configuring-and-using-the-content-library-content-score
Thank you @Gosia Rios. Yes, @Susan Berger shared that with us this week! This sounds like a feature we could use to track whether optimizing our content for AI makes a difference in content usage, based on my interpretation of the Help article. Does anyone use Content Score this way? Thanks!
