-
PROD-I-433 Search in Moderation
Should there be a search bar within moderation? If you know what record you are looking to moderate, right now you would not be able to find that by key word(s)? Created date : 2021-03-11 Votes : 0
-
PROD-I-266 Combine Tags
Hi Team, I was doing some AL cleanup, and wondering if we could enhance this function with the ability to merge two tags together? My example: I saw tags for "Customer Support" and "Customer Service". I thought these could be merged or combined into one tag. When I went to change the name of one, i got the warning that the…
-
PROD-I-365 Minor change in custom stop words
Hi Team, By default we have a lot of words in 'custom stop words'. We also have 'name' and ' namely' as words added to custom stop words. Most questionnaires have 'Name of the organization' or 'name' as the initial question in the company information section in RFPs. Can we remove 'Name' from the custom stop words list.…
-
PROD-I-220 Allow search operators for custom field search (text box/area)
Hi Team, This is a need from Optum. They use an AL custom field called "Graphics File Name". They would like to search that field for only specific phrases to ensure they are returning the correct results. However, if they try to search something like "AND-111", any other file names with AND or 111 appear in the results.…
-
PROD-I-405 Q&A edits & moderation
Hi team, I was on a call with my client, Quadient, yesterday and they were asking me why a Q&A pair wasn't sent to moderation after edits were made. I looked into this more and noticed that the Question was the only part that was edited and no edits were made to the response. My client was under the impression that ANY…
-
PROD-I-299 Document Library Tags & Org Setting Clarity
Hello, As it stands now, the document library tags and answer library tags are separate and do not operate from the same list. In responding to a client question on this matter, I also found that the toggle under preferences for creating tags in the Answer Library has an impact on the document library though it isn't…
-
PROD-I-198 Ability to Enable/Disable Detection of Line Returns at Import
Hi All, Currently, during import of answer/description content, spacing between paragraphs can be captured and retained in the library via 2 avenues: Style-defined spacing Non-style defined spacing via line returns between paragraphs (captured via lasso or 'mark rest as') (newer addition to capability) Would it be possible…
-
PROD-I-376 Newly-added Collections not available until after browser refresh
Team - I added a new Collection to my instance. However, after adding it in Org Settings, when I went to the AL, that Collection was not in the list of available Collections, nor was it available when attempting to use Bulk Update, until I had refreshed the browser and logged out and back in. Feels like a bug to me - can…
-
PROD-I-247 Better messaging when deleting records
Team I just deleted a large number (383) records from the moderation queue. After confirming you want to delete, the application just presents the following screen, which does not contain any indication of action. In this case, the system did not appear to be doing anything for about 28s: Created date : 2021-04-08 Votes : 0
-
PROD-I-246 Autosave Alternative Questions
Hey Team, I just spoke with FeedZai and they had a few different questions but the one that was more of a suggestion was if we could autosave new questions answered with an existing Q&A pair as an alternative question. They are looking to do a mass Answer Library clean up and think having this automated would not only cut…
-
PROD-I-378 No apparent difference between AL Response and Current Response
Team - I was demonstrating what I call the "lightbulb" feature to a prospect - namely highlighting the existence of a newer answer available in the AL than the answer used in a project. However, when I selected one question in a project that showed the Lightbulb, when I went to compare responses, I found no difference…
-
PROD-I-330 Have Salesforce integration "hold" the connection to selected Company
Team - I realize that this really only affects those of us that use our own instances for demonstrations, and not customers, since they typically only have access to a single instance - but - on just about every function of the Salesforce integration, one has to keep re-selecting the Company. I'm referring to this Company…
-
PROD-I-278 Content under review - bulk editing
Hi team If I have a number of records under review, while I can make changes to them individually (of course!), I can't make bulk edits such as adding a tag, changing the owner etc. However, the system does not stop me performing a bulk edit and it even suggests it was successful, but no updates to the 'in review' content…
-
PROD-I-277 Content Review - information message clarity
Hi team While testing some of our content review workflows, a couple of the informational messages could be improved for clarity. * When attempting to edit a Q&A record pending review: a) there is a typo in the message - see below b) the intent of the sentence is not particularly clear. Perhaps replace with something like…
-
PROD-I-290 Default answer headers in the answer library
I have a couple of customers, Coresite and Panopto, that have requested a way to set default answer headers in the answer library. Similar to how you can set pre-defined tags in the answer library, they would like to set a pre-defined list of answer library headers that would be applied to all their content In the case of…