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Import Updates feature to support Using Branded Template.
As checked with our engineering team, at the time of export, we will be able to view this warning - “Content exported to non-default template cannot be updated via Import Update feature.” So, as of now, our Import Updates feature does not support Word Import Using Branded Template. But client - US Bank wants this…
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Sticky Tag when Clicking on it
RBC has been clicking on the tag on the Q&A record and wondering if its possible to make it a sticky filter after clicking on it. We discuss on this recording: https://hello.chorus.ai/listen?guid=5ff6b3ced20a4796a1f3854ea17417f3
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Ability to export internal annotations in the content library
Currently there is no way to export internal annotations for content in the content library. This is useful because there is currently no way for clients to monitor where annotations were applied, and to capture any potential outdated material. Can we please consider this as a function for content export in the future?…
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Content Cleaner and Deduplication Report Enhancements
Hi Team! I heard the product team is planning to improve the content cleaner and deduplication report: Ensure that the primary Q/A pair you are merging content into remains on the same side in both the deduplication report and content cleaner. When selecting "ignore" for a duplicate Q/A pair, it should be removed from…
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Custom fields- make required preference available for more than Q&A Pairs
"Required" preference is available only for Q&A pairs and not for other content type like "Documents", "Sections", "Catalogs" and "All". ZKB have asked for the option of required to be available either at all or for selected types such as both Q&A Pairs and Documents or Sections.
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Request to have the alert text content visible in the "Documentation" custom report
Customer (genetec) mentioned that even though, they can see the alert text option available in the custom report for the Answering library. They want the same option to be available for the "Documentation library" as well which is currently unavailable.
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Audio Visual Clickability
CliftonLarsonAllen would like the ability to have content that can link directly to an MP3 or .Wav audio file. Is this a possibility?
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Tracking downloads of attachments in responsed that are not managed in content library
I am submitting this on behalf of SAP. This is one of top 6 product ideas for them as of 5/7/26 We have some records with attachments that have no "copyable" Response to go with them. It would be helpful if an attachment download could also register as a "Copy" (a usage essentially). These attachments are not documents…
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Update of Last Updated when a record has a metadata change
I am submitting this on behalf of SAP. As of 5/726 this is one of the top 6 product ideas. The customer states this was already submitted in 2024. When you import updates to records, the Last Updated Date only updates if there are changes to the Response/question. Many of our changes are to metadata fields and without Last…
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Agent Workflows – Support for Broad, Recurring, Metadata-Driven Workflows
ADP has provided the following enhancement request for Agent Studio: Problem Current agents: Require very specific filters (e.g., exact tag values). Are not efficient for large-scale libraries (15,000+ records). Do not support broad/bulk or generalizable logic. Are better suited to one-time use cases than recurring…