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Enhancement Request: Retaining Checkbox Context in Multi-Checkbox Responses
Hello Product Team, We’ve received feedback from one of our clients, Rodrigo from Feedzai, regarding an issue they encountered during a recent interaction. The issue is that checkboxes in multi-checkbox responses are being replaced with plain text, which is leading to confusion for the client. Currently, the system retains…
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Activities for comments in CCL
When a comment is added to a content in CCL, the activities of the content does not show this. It only shows an activity when that comment is deleted. You can call the activity something like 'Comment Added'. When a comment is deleted, the Activity Type is 'Comment Deleted'. But this activity type is not there in the…
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Filter & Bulk Delete Duplicate Q&A Pairs by Created Date- 71057
Description: Currently, the deduplication tool only filters duplicates by the Created Date of the original Q&A. It does not allow filtering by the Created Date of duplicate entries, which makes it difficult to bulk delete recently added duplicates. Use Case: Users often add multiple Q&As at once (e.g., 50). If most are…
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Request to Include Metadata ([O]) Changes in "Last Updated" Timestamp or Provide Alternative Trackin
This request is from Ciena Corporation. Description: Clients rely on the "Last Updated" timestamp to track content changes. Currently, it only reflects changes to Question/Answer fields-not metadata ([O]) fields-limiting their ability to extract a complete history of updates. Client Request: Either: Update the "Last…
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Releasing assigned content review tasks from deactivated users upon deactivation.
Amruta at Nuveen mentions that a content manager has departed from the company, but her assigned tasks are still active in the system, although she has been deactivated as a user. She explains that it's a frequent issue, where content remains in review and assigned to someone who has left the company. The current…
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Content Library performance improvement
Selecting filters from the content library facet refreshes the results with each selection, which can sometimes be time-consuming. Prime Therapeutics hopes to enhance performance. Perhaps they can select all the filters and then click a submit button?
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Select all answer headers
When exporting questions and answers from the content library Prime Therapeutics would like an option to "select all" for the answer headers. Currently, you have to check each one by one.
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Improved Edit Privacy Functionality
FIS has discovered that lesser roles can change edit privacy by role and essentially lock higher roles out. For example, I, as an admin, changed a privacy setting to "team member". I now have locked myself out and only a team member or the super admin will be able to change it back. Similary, as long as a lesser role has…
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Option to Bulk Unlink or Delete Documents from QA Pairs via UI
Customer: Nasdaq (Adenza) Company ID: 6230ad15f5977438ee8eaee3 Pod Name: us-east-01 Zendesk ID: 70706 The customer, Adenza (Nasdaq), is currently unable to delete or unlink documents that are associated with multiple QA pairs in the RFPIO Content Library. When attempting bulk deletion, they receive an error due to the…
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Restricted Tagging Hierarchy in the content library
Haworth is requesting the ability to restrict tag visibility. Problem Statement The legal team requires a method to organize and label sensitive content with a dedicated tagging structure. This structure must be private and accessible only to members of the legal team. Currently, all tags are public and visible to every…