-
Add “Only” Filter Option for Collections in Content Library Search
Introduce a new filter option labeled “Only” within the Content Library Collection filter (alongside existing options: Any, All, Exclude). This filter would allow users to identify Q&A pairs that belong exclusively to a single selected collection and are not associated with any other collections. Use Case: Content managers…
-
Filter by answer type for review in tool
As a senior secondary or tertiary reviewer or sales person I don't need to do a line by line review of content. Instead I want to review by specific answer types such as non-compliance. Example Scenario: My SME has gone through an answered all questions. A sales person or senior reviewer brought into the project late wants…
-
“Last Reviewed” indicator to signify that Q+A pair Metadata was changed
Content Review Visibility and “Last Reviewed” Indicator Requested by ENT customers: Genetec, O.C. Tanner Problem / Current State When content is opened for review and only metadata is updated (tags, keywords, SME assignments, etc.), the “Last Updated” date does not change. From a reviewer and writer perspective, this…
-
Bulk Clone Q&A pairs
Beckman Coulter would like the ability to bulk clone Q&A pairs in the CL. They find this useful for organization when they are not using alternative answers/questions.
-
Allow for a BU to only show the BU applicable picklist values for your BU.
For all Filters in AI, Content Library - only display the fields associated to a specific BU. Currently today, all fields are displayed regardless of user BU. This cause unneeded work.
-
Clickable Bulk Summary when using "Search & Replace"
Client Fortrea loves the clickable summary when performing bulk actions and have found it to be very helpful for their content management workflow. They recently noticed that the functionality is not the same when they use the "Search & Replace" feature. They would like to have parity for all summaries to be clickable when…
-
Style Versioning and Rollback for Q&A Libraries
Customer Context Oracle maintains large, highly governed Q&A libraries where formatting changes can affect thousands of records. Style updates are necessary over time, but without safeguards they introduce operational risk. Problem / Opportunity Today, when a new style is deployed: There is no way to revert to a prior,…
-
Bulk Removal and Governance of Styles at the Q&A Level
Customer Context Oracle manages large, long-lived Q&A libraries that evolve over time. As formatting standards change, legacy or out-of-scope styles (e.g., older NAA examples) need to be removed to maintain clarity, consistency, and usability for global teams. Problem / Opportunity Currently, there is no efficient way to…
-
Restrict and Precisely Target “Format Content” Permissions for Q&A Libraries
Customer Context Oracle operates highly governed Q&A libraries where formatting actions can have library-wide impact. Bulk formatting actions, in particular, must be carefully controlled to prevent unintended changes at scale. Problem / Opportunity Currently: “Format Content” rights are available to Content Managers, not…
-
Allow Editing Reviewers on Active On-Demand Reviews
Requested by ENT customer: Genetec Summary: When using On-Demand Reviews, users cannot add, remove, or change reviewers once the review has been created. If a reviewer change is needed, the only workaround is to cancel the review and recreate it, which introduces risk, rework, and workflow disruption. Customer Problem /…
-
Add question rewrite or prompt refinement capability to Smart Search
Raised by Optum Description Today Smart Search returns relevant results and in the case of questions an AI generated response but it does not offer the ability to prompt the user to refine or rewrite their question. This capability exists in the AI Assistant experience but not in Smart Search. Users have asked why Smart…
-
Allow Inline Q+A Pair Insertion Between Sections in Proposal Builder
Requested by ENT customer: Genetec Problem Statement: The customer identified a critical functional gap in Proposal Builder that is currently preventing purchase and broader adoption. Proposal Builder today enforces a rigid structure that relies exclusively on Section Templates and does not allow users to insert individual…
-
Content Health Dashboard should show Overdue Reviews
Client Fortrea would find it help if the Content Health Dashboard also showed Overdue Reviews, with a "take action" button that brings them to a filtered view of the overdue content. It would be especially helpful if they could then look at content that was less than 30 days overdue, more than 30 days overdue, more than 90…
-
Ability to sort overdue review content by amount of time overdue
Client Fortrea would find it helpful when filtering to overdue content in review to sort the results by overdue length. Example: Overdue by less than 30 days, Overdue by more than 30 days, Overdue by more than 90 days, etc. This would help their content admin team follow up more easily with content owners with overdue…