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Enhance Sharepoint to be configured from Folder level
Customers consistently are frustrated by the root level access required for Sharepoint integration. There have been instances where customers shared that other companies have been able to configure integrations with Sharepoint at the folder level instead of Root level. Mindtickle was a company that FirstSource called out…
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Q/A Pair with a Document Attachment
When a document is added to a Q&A pair via upload (rather than selecting from the Document Library), require it to also be saved to the Document Library. This will ensure consistent tracking and make it easier to manage updates across all documents.
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CCL - Export Sections in Word (including metadata) and reimport as QA pairs retaining all formatting
The client would like to export sections from the library into a Word file (to retain fonts style and formatting) and then reimport it into the library as QAs including metadata. Currently there is no option to retain the exported sections metadata while importing as QAs. A feature to handle this would be helpful. Raising…
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Display the users in the moderation popup only when the email preference is enabled.
Requested by: Evernorth (Company ID: 5bf32b6bc51a591d83575596 | Pod Name: us-east-esi) In the content library when a Q&A pair in Moderation is rejected, a notification will be sent to the owners if the "Q&A pair Moderation Rejected" email preference is enabled. In the moderation rejection panel, we show the message "Based…
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Clarifying Salesforce-Driven Updates in Responsive Activity Logs
This request is from Axonius When a Salesforce field (e.g., Due Date) is linked to a Responsive field (e.g., Project Due Date), Salesforce is the source of truth. Updates from Salesforce sync to Responsive automatically and currently show as made by support@rfpio .com. If we can’t track the specific Salesforce user, can…
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Verbatim Quotations Within AI-Editable Answers
Problem Some Responsive customers (e.g., Optum) manage highly regulated content where only specific portions of an otherwise flexible answer must remain verbatim. Examples include: Customer testimonials Legal or compliance-approved language Regulatory disclosures Today, answers are treated as either fully editable or fully…
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Duplicate Report Enhancement
Digital Realty would like to be able to view the Duplicate Report with "Same Questions and Same Answers" view. Most of their content has both the same and it would help to view only that content to clean up the library.
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BYOK| Copilot for AI Assistant
Hello, CBTS is looking to integrate with Copilot (BYOK) as they have this for their enterprise GenAI platform. They have also offered their partnership with the integration. "We’ve since spoken with Brian and informed him that although Copilot isn't currently supported with Responsive, you've submitted the enhancement…
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Map HubSpot Deal Owner Name (Readable Label) to Responsive Instead of Internal User ID
Customer: Arrow Security Related Support Ticket: TKT-209359 Integration: HubSpot CRM Summary of Request: Arrow Security is requesting an enhancement to the HubSpot integration that allows the Deal Owner Name to be mapped into Responsive as a readable, human-friendly value rather than the internal HubSpot user ID.…