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Need clarification on review dates
Hi, this is my company's first full QA review for the library. I saw in another post here that the QA pair due date is actually the start and the end date in one. So if I want my library review to start on FEb 18 I put feb 18 for the QA pairs to start review? I want them to have until 5/20 to finish the review as some of…
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Acronym Consistancy
Our organization is still new to Responsive, and a challenge we hope to resolve through Responsive is acronym consistency. We use a lot of acronyms in our writing, and these acronyms are often used across several different questions within one response. We adhere to the policy of defining upon first use, then using the…
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Tool Tip Tuesday | "View Similar" and "Related to" features
Hi everyone! 👋 Happy Tool Tip Tuesday! 🌺 When it comes to cleaning up your library and getting rid of duplicates there are a lot of options, but here are 2 that you may not have used yet… Today’s tool tip shows you how to view similar content for a specific Q/A pair and helps you decide whether to merge those Q/A pairs…
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Metrics for Reporting (Custom Fields)
Why doesn't every Custom Field have the "reportable" option? Custom Fields coming from our integration with CRM are not reportable. How can I make these items reportable? Below is a screenshot of one of our Custom Fields that is retrieved through CRM.
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🎉 Thanks for Joining Our First Coffee Chat of the Year: Chaos to Clarity—How OC Tanner Built a Winn
🌟 A big thank you to everyone who kicked off the year with us at our first Coffee Chat of 2025! We hope you found @Jain Willis and the Academy Team’s insights on transforming content libraries into valuable strategic assets helpful! If you missed the session or want to revisit the discussion, the recording and deck are now…
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Deduplicate Report and Hiding Q&A Pairs
We have some Q&A pairs that have a line of text that is identical. The line of text is a reference and link for more information. The Q&A pairs and main answers are not duplicates. How do I take these off of my duplicate report? Is the "Hide" button going to hide it from my report or hide it from users in the library?
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🎉 Cheers to the Final Coffee Chat of the Year: It's a Content Miracle, Charlie Brown!
🌟 Thank you to everyone who joined our last Coffee Chat of the year: It’s a Content Miracle, Charlie Brown! 🎉 Special shoutout to attendee @Sarah Busse, who won a Pink Yeti Mug in our raffle! We were also thrilled to have an exclusive sneak peek into 2025, shared by our Director of Product, @Natalie_Berigan, and Product…
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Next Review Date - Start Date or Due Date?
New to Responsive and have 3,000+ Q&A Pairs that need initial review by owners NLT January 31, 2025. With multiple owners assigned to each question, the On Demand Review is a bit painful (since I have to manually assign reviewers, instead of just defaulting to current owners). We do not have a current Scheduled Review set,…
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Search results
Just curious if anyone is noticing that search results have gotten worse over maybe the last 4 to 6 months? My entire team is wondering what changed (and it's not how we store or tag records). We search for Q&A pairs that we know are there using the same approach, and the record is 20+ down in the search—-preceeded by…
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Q&A Pairs
Hi. I'm working on a project to improve the Q&A library, but no tags have been created or used, no owners have been assigned, and no duplicates have been removed. There are about 1,200 Q&A pairs to review. Any suggestions on what to do first? Thanks!
