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Excluding Response Headers Faster
Mitratech has requested an option to exclude certain Response Headers because there too many internal notes and they have a lot of redundant ones. They need to realize value from AI asap for their work so that's why its important we have that option to exclude multiple instead of one by one.
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Support Project Name Filter in all AI Filters
Client Optum is requesting that "Project Name" be available as a Filter for all AI tools. This would bring consistency to the filtering experience across the platform and also allow their users more flexibility in how they are filtering AI. cc @Karthik Kumar @Susan Berger @Gosia Rios
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Group AI Filter and Non-AI Filters in Advanced Filter
Client Optum is requesting that it be made more clear in the Advanced Filter which filters are applicable to AI and which are not. This will help their users more easily leverage AI tools and enable them to scale across their large organization. cc @Karthik Kumar @Susan Berger @Gosia Rios
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Need option to permenantly hide duplicate record
Hello Team, I'm creating this request on behalf of ZKB team, and this is one of their critical ask. There’s currently an option to hide duplicate records in the dedup report, but it only hides them temporarily. As soon as the page is refreshed, those records reappear. In many cases, though, these duplicates are intentional…
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Agent Workflows – Support for Broad, Recurring, Metadata-Driven Workflows
ADP has provided the following enhancement request for Agent Studio: Problem Current agents: Require very specific filters (e.g., exact tag values). Are not efficient for large-scale libraries (15,000+ records). Do not support broad/bulk or generalizable logic. Are better suited to one-time use cases than recurring…
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Select All Tags in Advanced Search
Health Care Service Corporation (HCSC) has the following request when using the advanced search in the content library. "For the keyword search filter, is it possible to have a “select all” check box so that we can quickly select and then deselect as needed? There are so many options to click for tags to exclude that it…
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Restrict users other than admin/super admin from downloading data from CCL.
Requested by: Microsoft Corporation. Company ID: 5d1367b38e55f60a390bb669 Pod Name: us-west-msft The client wants the ability to restrict users (other than Admin and Super Admin) from accessing the features "Export Contents/Export Questions" and "Export Used History" in the Content Library. Currently all the users…
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Users with no AI can generate response through Smart Search
Dynatrace reported that users without any AI access can still generate an AI response using Smart Search. They have specific users that they do not wish to have any access to AI functionality. This seems to be a loophole. Can we fix this?
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Review Download Workflow
Regarding the new export feature in the Review tab (Content Library), I’d suggest an enhancement that allows users to import the pairs back into the platform with a reviewing option. A dropdown or column in the exported sheet could enable users to mark review cycles as completed directly from the file, reducing the need to…
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Support bulk sharing of Content Library items (Q&As and documents) with guest users
Hi Team, I’m submitting this enhancement request on behalf of our enterprise customer ZKB (Zurcher Kantonalbank) Problem Statement Currently, Responsive allows content owners to share only one Q&A pair or one Document at a time with a Guest user (i.e., someone without a Responsive account). This one-by-one sharing…