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CCL - Export Sections in Word (including metadata) and reimport as QA pairs retaining all formatting
The client would like to export sections from the library into a Word file (to retain fonts style and formatting) and then reimport it into the library as QAs including metadata. Currently there is no option to retain the exported sections metadata while importing as QAs. A feature to handle this would be helpful. Raising…
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Display the users in the moderation popup only when the email preference is enabled.
Requested by: Evernorth (Company ID: 5bf32b6bc51a591d83575596 | Pod Name: us-east-esi) In the content library when a Q&A pair in Moderation is rejected, a notification will be sent to the owners if the "Q&A pair Moderation Rejected" email preference is enabled. In the moderation rejection panel, we show the message "Based…
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Duplicate Report Enhancement
Digital Realty would like to be able to view the Duplicate Report with "Same Questions and Same Answers" view. Most of their content has both the same and it would help to view only that content to clean up the library.
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Advanced Search/AI Filters - Display only tags with content under them
Current Issue: It was confirmed that it is expected behavior for tags that do not have content under them (i.e. zero counts) to display as selectable options within advanced search (content library & project) + AI Assistant Data Filtering. Only ASK and Quick Filters/Facets limit display to tags with content under them.…
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Using of Content Reference Tag within Q&A pairs - Need user friendly view
Hi Team, See below request from our customer ZKB: I would like to place a new, very important request on our behalf. When we insert Content Reference Tag within Q&A pairs, responsive tool currently offers very user-unfriendly view (dropdown). The names of content reference tags are not visible, i.e. the tag names are not…
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Owners/Reviewers for Sub-Sections
Currently, there is only the capability to have owners/reviewers of full sections, but not sub-sections. A client has a need where they have multiple people responsible for different sub-sections of a greater section and it would be easy for them to be able to assign those people vs. having one person responsible for it…
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Expand Hierarchical Tags by Default
Currently, when clients are using hierarchical tags, they can only see the lowest-level tag unless they hover over the tag or click on the "+" icon. Clients would like the ability to see the entire hierarchical structure when looking at the Q&A pair without having additional clicks. Client requesting: Covititi
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Getting library answers in custom report
Request raised by Illumina: When creating custom reports with project or Answer library module we get only answer ID and not the answer field. Use case: The reason for needing the answers in a report is that they need both ID, questions, and answer in any API call to make an update to a Q&A pair. The fundamental issue is…
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IVANTI - Ability to delete Answer Headers in Bulk
Hi I have a few hundred questions where I want to delete an answer that has a specific Answer Header. Is there a way to do that in bulk mode? Specifically I have an an answer header called "Rating" that occurs in 92 pairs. I want to delete that answer from all 92 pairs. Answer from Support: John. We don't have bulk…
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Activity Tracking Visualization - Filterable Updating
Issue: As it stands today, the activity tracking in the insights report shows the same summary view of the complete library regardless of the active filters you carry into the report or turn on while you are there. In fact, the activity tracking chart (and upcoming review visualization) or the only items that don't change…
