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Genesys request-Moderator Report
Total # QAs moderated during a period of X days/weeks/months/year Total # of QAs moderated (Publish/Accepted or Rejected) by Moderator during a period of X days/weeks/months/year Average of time QAs are on the moderation queue (for all moderators and by specific moderator
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Genesys - Custom report to pull Q&A review overdue
Customer would like to have a downloadable report to fetch data of the Q&A pair which are still pending/overdue review in CCL.
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Genesys request-On-Demand Review
QA list currently under On-Demand Review showing the owner and the sender (requester) Total # QAs current under On-Demand Review Total # QAs On-Demand Review Completed by Owner during a period of X days/weeks/months/year Total # QAs On-Demand Review Overdue by Owner during a period of X days/weeks/months/year
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Support accessing Document section for multiple instances.
The user, glen.tamm@wolterskluwer.com, wants the Document tab to be visible when switching between instances in the content library. Currently, only the QA pairs are visible.
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OCR & Search Results - Flawed Logic in Order of Results
Recently, we have started to support OCR, which causes search results to appear based on the words added in the image. (This is great!) However, when searching for keywords, results with those exact keywords in the question or answer do not populate first. They appear after the records with the words in the images. This…
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Genesys request- Review
Total # QAs Reviewed by Owner during a period of X days/weeks/months/year Total # QAs Review Overdue during a period of X days/weeks/months/year Total # QAs Reviewed by Admin during a period of X days/weeks/months/year Average of time QAs are under Review waiting to be published back (for All owners and by specific owner
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Merge option not working in compare & merge
When trying to compare and merge contents in CCL, the 'merge' button is greyed out after overriding the fields. The user expects to have the merge button available once they override any of the custom field. Attached a video for reference. https://us.v-cdn.net/6037550/uploads/JBSJW2MNNGQV/cmm.mp4 Reported company: Bristol…
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Switch between duplicates
There should be an option which can be used to switch/jump from one set of duplicates to another set in the duplicate report in the content library. Now we have to click a set of duplicates (where we can see all the duplicates within that set) and then 'Duplicate Report' on the top left hand side to come out and see all…
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Ability to "Export Content" to a Company-Branded Response Template Containing Styles
I'm looking for a product enhancement that allows a customer-specific Word company-branded Response Template/Theme File to be used when importing/exporting Q&A record updates from the Content Library. With the Import/Export Updates tool in the content library, we are currently limited to exporting to a Default Word…
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See related questions in deduplication report
When going through the deduplication report and clicking on a set of duplicates to pull up the merge view, my client wants the ability within the metadata to see any and all related questions.
