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Allow Editing Reviewers on Active On-Demand Reviews
Requested by ENT customer: Genetec Summary: When using On-Demand Reviews, users cannot add, remove, or change reviewers once the review has been created. If a reviewer change is needed, the only workaround is to cancel the review and recreate it, which introduces risk, rework, and workflow disruption. Customer Problem /…
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Verbatim Quotations Within AI-Editable Answers
Problem Some Responsive customers (e.g., Optum) manage highly regulated content where only specific portions of an otherwise flexible answer must remain verbatim. Examples include: Customer testimonials Legal or compliance-approved language Regulatory disclosures Today, answers are treated as either fully editable or fully…
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LONG Flag names - hover over to see
From a customer - "It would be nice for long flag names if a user can hover over the flags to see the full flag name." In the example below, we see the flag has a long name, and mousing/hovering over it doesn't show the full name. TKT-214044
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PROD-I-43 Ability to Manage Content Locked in Review & Moderation
Hi Team, I have a number of Enterprise clients with lots of content locked in Review and/or Moderation. This happened for a number of reasons: Change in SME SME left Company Review schedules were set too aggressively (e.g., every 90 days) They need to get those Q&A pairs out of Review/Moderation so they can: Reassign…
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Import Updates feature to support Using Branded Template.
As checked with our engineering team, at the time of export, we will be able to view this warning - “Content exported to non-default template cannot be updated via Import Update feature.” So, as of now, our Import Updates feature does not support Word Import Using Branded Template. But client - US Bank wants this…
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Export Content for Merge Tags instead of Code
RBC is requesting when exporting content from the library to see the values in content merge tag instead of the code.
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Audio Visual Clickability
CliftonLarsonAllen would like the ability to have content that can link directly to an MP3 or .Wav audio file. Is this a possibility?
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Overdue for Review
From T. Rowe Price - When using a Project Template and reviewing the library-linked responses for any changes, it’s not clear/obvious when records are now overdue for review. You can click on the compare icon (light bulb or computer) and View Properties to see the Next Review Date. However, it would be great if the overdue…
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Bulk option for Primary BU update (TKT-215698)
The client is requesting a feature that allows bulk updating of Q&A pairs, specifically to change the primary Business Unit (BU) to another BU. At present, the bulk update functionality only supports updating the Shared BU, and there is no available option to modify the primary BU in bulk. The client would like this…
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Restrict users from creating new response headers
Google finds managing Response Headers in Responsive challenging. Restricing which users can create new response headers would allow better management and less deletions of unnecessary Response Headers in the future.
