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Allow Editing Reviewers on Active On-Demand Reviews
Requested by ENT customer: Genetec Summary: When using On-Demand Reviews, users cannot add, remove, or change reviewers once the review has been created. If a reviewer change is needed, the only workaround is to cancel the review and recreate it, which introduces risk, rework, and workflow disruption. Customer Problem /…
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Verbatim Quotations Within AI-Editable Answers
Problem Some Responsive customers (e.g., Optum) manage highly regulated content where only specific portions of an otherwise flexible answer must remain verbatim. Examples include: Customer testimonials Legal or compliance-approved language Regulatory disclosures Today, answers are treated as either fully editable or fully…
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Feature Request: Hierarchical Tag Support During Excel Import in Content Library
Overview Customers are facing limitations with tag management when importing Excel files into the Content Library, particularly around handling non-predefined tags and maintaining tag hierarchies. Current Behavior If tags are predefined in Organization Settings, they are correctly captured and applied during import. If…
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Moderation skip for editing records
AllianceBernstein is requesting an enhancement that would allow role-based moderation skip permissions for editing records. Currently this is available for content added into Answer Library through "Add Q&A" or "Import" but AllianceBernstein would like this option for editing content as well.
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Duplicate Report / De-duplicate Action (ignore duplicate)
Problem: QA Pair with Same Question, different Answer, different properties (collection, solution, product, owner, tags etc.) – we need an option to ‘Skip’ or ‘Ignore’ Duplicate so that it is not showing up in the Duplicate Report. Description: We want to be able to run a Duplicate report and tag or define some of the…
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Custom fields- make required preference available for more than Q&A Pairs
"Required" preference is available only for Q&A pairs and not for other content type like "Documents", "Sections", "Catalogs" and "All". ZKB have asked for the option of required to be available either at all or for selected types such as both Q&A Pairs and Documents or Sections.
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Allow Super Admin/Admins to Edit review and sync to Library
Summary Enable Super Admins/Admins to edit a record while it is in Review and have those changes immediately reflected in the Library, regardless of whether the Owner has completed their review. Current Challenge At present, updates made during the Review stage cannot move back to the Library until the Owner completes…
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Auto date set when adding review should be editable to farther out than 1 week
The default date when editing appears as one week. This should be editable in org settings upon the request of client Cliftonlarsenallen
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Audio Visual Clickability
CliftonLarsonAllen would like the ability to have content that can link directly to an MP3 or .Wav audio file. Is this a possibility?
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Activities Popup Full Screen
CliftonLarsonAllen - Can we have the "activities" pop up in the content library have the option to be full screen? When large blocks of text or graphics are edited, it is diffficult to fully see
