Get to know Responsive CSMs and how they empower customers to succeed.
Welcome to the third part of our Deep Dive into Your Performance Metrics, where will break down your reporting even further to show why this metric matters and how you can improve your overall performance and achieve even greater results. Missed parts one and two? See their breakdowns here: Platform Performance - A Deep…
Welcome to the second part of our Deep Dive into Your Performance Metrics, where will break down your reporting even further to show why this metric matters and how you can improve your overall performance and achieve even greater results. Missed part one about Platform Performance reporting? Click here or skip ahead to…
Welcome to the first part of our Deep Dive into Your Performance Metrics, where will break down your reporting even further to show why this metric matters and how you can improve your overall performance and achieve even greater results. Want to skip ahead? Learn more about Answer Efficiency and Content Library Health.…
Reviewing your performance metrics is a perfect time to reflect on the work you are doing today in Responsive and review steps you can take to continue progress towards your business goals and identify opportunities to improve your overall performance and desired results. We are here to help break things down so you can…
I've been trying to find instructions on how to edit/change collections setting but I cannot find any information. The Help button in the app is a dead end and finding anything on this community page is a HUGE time suck. The Search feature is a joke! Where do I go to look up this basic information?
Hello all, Does anyone know if there is a way to change the settings so that a question field does not automatically set itself to answered with every change that is made? I am sure many of us like to work piecemeal as we get info/ideas and having it automatically set to answered each time I enter something can throw me…
The current Super Admin user is no longer with our company. How can I change and/or delete it?
✨ Ask Your CSM – Episode 5 is Live! ✨ Happy Monday! I hope everyone had a wonderful weekend. We’re back with Episode 5, featuring special guest Cat Charleston! 🎉 In this episode, Cat shares her Responsive journey, highlights the latest AI Draft updates, and dives into the exciting new feature — Verbatim. It’s a must-watch…
✨ Ask Your CSM – Episode 4 is Live! ✨ Happy Wednesday, everyone! After a brief break in posting, we’re back at it with Episode 4, featuring our special guest, Michael McDaniel! 🎉 In this episode, Michael shares his Responsive story, highlights the TRACE score release notes, and dives into an insightful discussion on KPIs –…
In this month’s Ask Your CSM session, hosted by Renee Underwood and featuring the wonderful Katy Edgington, we got a behind-the-scenes look at what fuels her passion for working with Responsive customers, especially when it comes to surfacing hidden features and solving complex use cases. Here’s a quick recap: ✅ Meet Katy:…
