The current Super Admin user is no longer with our company. How can I change and/or delete it?
Hello @Nick Albert 👋Thanks for sharing your question with the community! This is Parri, one of the Customer Success Managers at Responsive.
To clarify, any changes related to a Super Admin role need to be handled through your dedicated CSM. Typically, when a Super Admin is leaving the organization, they are required to directly request this change.
However, in cases where that’s not possible, you can absolutely raise this as a request with your CSM for assistance. This will be handled as a custom request by our team.
Hope this helps—let us know if you need anything else! 😊
Thank you. How do I contact our CSM? Where do I find her/his contact information?
Nick, I’ll be reaching out via email with the details shortly. In the meantime, you can contact support@responsive.io to submit a request to change or delete the Super Admin.
As a general recommendation, for situations like this, we suggest reaching out to your CSM first. If you’re unsure who your CSM is or are unable to connect with them, you can contact Support directly for assistance.
