AI Assistant

Only Filter for tags
Customers have asked if we can expand the new "Only" filter for tag across all AI surface.
Content Library Applied Filters should be considered by AI Assistant
Optum S4 request from Smriti: Business Problem: As a user searching in the content library when I apply filters to the content using the facets or advance filters , and then ask AI to generate a response the AI generated response is outside the content boundary I have set. Test Data: Optum Rx Standard Collection selected…
Enhancement Request: Highlight “Answer Not Found” in AI Draft
When AI Draft generates responses for multi-part questions (one main question with multiple sub-questions), it may successfully answer some sub-parts while inserting placeholder text like “Answer not found” for others. Currently, this placeholder text appears the same as the rest of the generated response, making it easy…
February '26 Product Release Recap
Thanks to everyone who joined today's February Product Update! We covered features now in General Availability, then we moved into advanced capabilities available in select AI packages, and Trust Center. The session ended with a live Q&A, and a special March Academy promotional announcement. Missed it? The full recording…
Review and Moderation warning in AI Draft/Assistant
When AI Draft or AI Assistant gives an answer, it shows the sources. But if a source is review or moderation, it does not give us this warning. Ideally, it should let you know that it is in review or there are some updates in moderation currently.
Saving AI prompts
A few customers have asked if it is possible to find their previous AI prompts. Currently it is possible only to save AI prompts in project settings and at section level. But if you I run AI Draft with a prompt in a section that does not have any saved AI filters, you will not be able to get the same prompt again if you…
AI - Eliminate source from AI generated answer AND re-generate answer
Haworth has requested the ability to exclude specific sources from AI generated responses AFTER the initial response has been generated and then re-generate a response without the excluded source.
Past Project Name Filtering in Project Settings
Problem Summary Upgrade, Inc. completes client questionnaires year over year that contain largely the same questions. In many cases, answers remain unchanged from previous years. To improve efficiency and answer reuse, they want more precise control over which past project AI Assistant and Answer Library Search reference.…
January Product Release Recap & What’s Coming Soon
Thank you to everyone who joined yesterday's January Product Update! We covered features now in General Availability, then we moved into advanced capabilities available in select AI packages. We also shared an early sneak peek of our upcoming AI Usage Dashboard, and Pulse AI for Ask. The session ended with a live Q&A.…
AI Assistant update - Automation
When working within a project, it would be nice if the AI Assistant had the same functionality as Recommendation, meaning, AI should automatically provide a list of potential answers instead of having to copy/paste the question. Once a response is provided, it should have this , which auto copies instead of having to c…
Freeze Filter in Recommendation AI and Non AI to be static.
When freezing filters in recommendation keep those filters froze until user untoggled the "Freeze Filters" toggle
Allow Enhanced Auto-Respond to function in the same instance where AI is active.
State Street has requirements to have auto-respond take the first pass at answering questions then have AI provide additional responses after. After testing, they have found that the enhanced auto-respond features provides better results than the legacy version. Currently, we are not able to have AI and enhanced auto…
AI Assistant Stopped / "No rights to run the assistant"
Dear community, see the two screenshots attached - my role is Team Member / " AI Member User" but I am not permitted to use the AI Assistent for answers. Is this normal? How are non-admins supposed to use AI in order to generate answers?
Ability to have a first draft in responses
Via Optum. Workable in its current form with flags, but some users are interested in the ability to have users mark their work as answered while still seeing that SME involvement is needed. Really a "first draft" option Thanks, Bruce
BYOK| Copilot for AI Assistant
Hello, CBTS is looking to integrate with Copilot (BYOK) as they have this for their enterprise GenAI platform. They have also offered their partnership with the integration. "We’ve since spoken with Brian and informed him that although Copilot isn't currently supported with Responsive, you've submitted the enhancement…
Splice multi-part questions when searching AI assistant
From MFS Investment Management: Splice multi-part questions when searching AI assistant It would be helpful if we'd be able to only search part of a question when using AI assistant or AI draft, especially for multi-part questions so that we can organize and each part of the question as needed. When searching the entire…
Prioritize Collections in AI Draft/AI Assistant Search
From MFS Investment Management: Prioritize Collections in AI Draft/AI Assistant Search When filtering for collections in AI Draft or AI Assistant, it would be great if we'd be able to prioritize which collection we'd like AI draft/assistant to look at first. So for example if we want to filter for Collection 1 and…
More Flexibility with Verbatim & GenAI
From MFS Investment Management: More Flexibility with Verbatim & GenAI We currently have verbatim implemented for all of our content (except those in review). It would be great if after AI Assistant/AI Draft pulls the verbatim responses, if we'd easily be able to have the option to generate a response afterwards. While our…
Show metadata, privacy & custom fields in AI Draft/AI Assistant sources
From MFS Investment Management: Show metadata, privacy & custom fields in AI Draft/AI Assistant sources When using AI Assistant / AI Draft it would be helpful if we could easily be able to see Q&A Metadata, Privacy fields, and Custom Fields when looking at the response sources. Currently, we are only able to see tags and…

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