Best Of
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Best practise organisational structure for Questionnaires
Hi! We have for the past 4 years managed all the RFPs/RFIs, Security Questionnaires and Due Diligence questionnaires within my team. It is everything from very standardised, easy questionnaires to ve…1 -
Designing an AI-Ready Content Library
Your Content Library is invaluable and you probably spent a lot of time refining it. However, even when the content is correct, you may find the AI-generated response misses the mark and you need to …3 -
Re: What is the metric "content score" in Custom Reporting for the Answer Library?
@AuroraNichols2025 I love how you’re thinking about measuring impact! I haven’t specifically seen clients use Content Score as a direct way to measure whether AI-optimized content is being surfaced m…1 -
Re: Selecting parent section selects sub-sections
@karthick gowtham We are currently studying the user behavior on selecting parent and sub sections - This will help us decide whether we can have the sub-section selection as default behavior or not.…1 -
Re: AI Assistant Stopped / "No rights to run the assistant"
Hi @Christian Fox , Thank you for posting your question in the community. Please reach out to your Super Admin to have them review your permissions, and have them connect with your CSM if further inv…1 -
Re: Standardizing/Securing Response Headers
I am going through this right now. I inherited a very well-organized, mature content library. That's great. The downside is that I don't know how many unique response headers there are in o…1 -
How do you keep track or manage your gaps in content?
What strategies, tools, or frameworks do you use to identify, track, and address content gaps within your organization or community?1 -
Re: Right Click for Open Link in New Tab Functionality
Yes, Christian, I agree. And I'll add the lack of keyboard shortcut support in almost all pop-ups and in general, across all user actions.1 -
"Building an AI-Ready Content Library: Your Blueprint for Success" – Coffee Chat Recap
Thank you to everyone who joined today’s Coffee Chat! With our highest attendance to date, it's clear that Content Management + AI is a topic you’re all excited about. The recording and resource…1 -
Re: Where are the monthly product update session action items posted?
Hi @Patrick Kelso! Apologies for the delay here - I missed your response! When our team refers to the library, they include Q&A pairs + Documents technically. Because of the nature of the search,…1
