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AI backed Auto-Respond/AI Draft
This is a request from Accenture. They are looking for a more advanced way to use AI to search and pair content straight from the library. They've tested AI Draft but want to use it more for its search capabilities and have it default to Q&A responses as they are in the library more often.
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Answered logic in AI draft vs Update Source file
During AI Draft, a question was considered 'answered' if at least one of its required response fields contained an answer, such as those initially populated via AI draft. So, all questions showed as 'answered' before the update, even if some had only a single response filled. However, the 'update source file' introduced a…
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Ability to undo a Discard or Apply selection in AI Draft
Two customers so far (AQR Capital Management and Crestline Investors) have approached me with a request for the ability to either (1) undo a selection of either Apply or Discard in AI draft, or (2) switch between the two options, after one has already been selected. At present, there is no undo button or ability to switch…
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AI Bulk Respond - filter questions by answered, not answered and partially answered
Client - Ciena During the demo, client did give a feedback stating that it would be great to have the filters applicable similar to that of Auto Respond to quickly have a look at partial answered questions and then if required they can re- run the bulk respond with a different filter.
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Ability to use & reuse AI Instructions in multiple ways
Team, this is something that could eventually become a common ask wherein customers would want to; Reuse previously applied user instructions or Use an instructions template or Point to a certain Tag or Collection (either Q&A pairs or Docs) that stores instructions related to how AI must respond to the customer's content.…
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Improved click path/workflow for Draft
Within Sections, it's odd users have to select Draft before checking the box of sections on the left. Intuitively, I want to check the information, then select Draft a response. Once Draft answers have been created, users select the X in the upper right-hand corner to "accept" the responses and review them. X typically…
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Super Admins being able to filter by BU for AI Draft
Prologis super admin is a major user of the platform and they have multiple BU's it's critical that she can use AI Draft for value realization of time savings.
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Can't choose from multiple saved Responses in AI Draft
We have an request received from SAP America : For curated Q&A where we have more than one response saved in the same question in the content library, the AI draft feature on the projects tab does not give you the option to pick which of the two stays. It provides both in the potential response with headers and lets you…
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AI - To recommend documents to be attached based on the QA
Client : Genpact Submitted by : Janani RK Swamy When using AI to respond to a question in a project using AI, can we leverage the AI to also suggest which documents from the document library can be used as attachments based on the question. This will help reduce the time spent by the user to search for related documents in…
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AI Draft Summarizes instead of providing one-one matches
We have been experimenting with the AI Draft feature in the IRI. Unfortunately, we've run into roadblocks, because despite having a good, high quality match in the library, AI Draft seems to default to summarizing the answer vs. providing the answer as written in the library. Here is an example: Note the correct source…
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AI Draft Source Info - Provide Sources (from Review Page) on Answering Page
When reviewing AI Draft responses, there are book and star icons that identify how the information was sourced. However, once accepted, this information is lost and is not present on the Answering page. Instead, only a light bulb is presented to identify that AI Assistant was used. Therefore, can you please bring forth the…
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AI Bulk Respond - Use the actual response from the Library
Client : AXA IM For some questions where there is relevant content available in the library but the questions is framed in a different way, the AI modifies the response. Can we give instructions to the AI to use the exact response from the library without it modifying.
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AI Bulk Respond - Filter option to have Select All or Exclude Option
Client : Amadeus & AXA IM The filter option for AI whether it be Tags or Collections or other Custom Fields when the number of values are quite extensive, the time spent to select most of the values and exclude only few items becomes challenging. If we have the Select All and Exclude option like in Content Library Advanced…
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Bulk AI - Clearly marking content pulled straight from the CL
Hey team, I noticed that the Bulk AI correctly labels content as Answer Library Used when it finds a 1 to 1 response. I think it would be beneficial to clearly mark that content as unedited to help reduce the amount of review a client has to do for each question.
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AI Bulk Respond - To select the answer header when we have multiple answer fields
Client : Ciena Similar to Auto respond, if we can implement the option where we can select which answer header the responses should be applied when we have multiple answer fields for a question.
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Feedback for AI Responses - Requested by Akamai
During a demo of Bulk AI, Alison Tanner w/ Akamai Technologies requested the ability to provide feedback to the AI Assistant on each response it generates to train the model for future attempts.