Account: Allianz Global Investors (ARR $95,490; renewal 2026-09-30) · Enterprise · Up-market
Source ticket: TKT-221850
Component: Project → Project Templates
Problem statement:
During the Update Source File process, when the updated source file uses the same sections and headers but with a different heading format or style, the system does not automatically recognize those sections. As a result, the sections must be mapped manually. Because they are mapped manually, the system treats them as new sections, and the questions within them are treated as new questions. This causes existing answers to be lost, even when the questions are an exact match to the previous version.
Current behavior:
Sections differing only in header formatting/style are not recognized during Update Source File and require manual mapping, after which their questions are treated as new and their existing answers are not retained.
Expected behavior:
Sections that differ only in formatting or style should not be treated as new sections. Exact-match questions within them should retain their existing answers during the Update Source File process.
Customer impact:
Users (Deckwarth, Sebastian) lose previously answered content when updating to a newer version of a client template whose section headers differ only cosmetically, requiring manual re-work to restore answers.
