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Genesys - Custom report to pull Q&A review overdue
Customer would like to have a downloadable report to fetch data of the Q&A pair which are still pending/overdue review in CCL.
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Genesys request-On-Demand Review
QA list currently under On-Demand Review showing the owner and the sender (requester) Total # QAs current under On-Demand Review Total # QAs On-Demand Review Completed by Owner during a period of X days/weeks/months/year Total # QAs On-Demand Review Overdue by Owner during a period of X days/weeks/months/year
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Support accessing Document section for multiple instances.
The user, glen.tamm@wolterskluwer.com, wants the Document tab to be visible when switching between instances in the content library. Currently, only the QA pairs are visible.
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OCR & Search Results - Flawed Logic in Order of Results
Recently, we have started to support OCR, which causes search results to appear based on the words added in the image. (This is great!) However, when searching for keywords, results with those exact keywords in the question or answer do not populate first. They appear after the records with the words in the images. This…
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Genesys request- Review
Total # QAs Reviewed by Owner during a period of X days/weeks/months/year Total # QAs Review Overdue during a period of X days/weeks/months/year Total # QAs Reviewed by Admin during a period of X days/weeks/months/year Average of time QAs are under Review waiting to be published back (for All owners and by specific owner
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Merge option not working in compare & merge
When trying to compare and merge contents in CCL, the 'merge' button is greyed out after overriding the fields. The user expects to have the merge button available once they override any of the custom field. Attached a video for reference. https://us.v-cdn.net/6037550/uploads/JBSJW2MNNGQV/cmm.mp4 Reported company: Bristol…
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Switch between duplicates
There should be an option which can be used to switch/jump from one set of duplicates to another set in the duplicate report in the content library. Now we have to click a set of duplicates (where we can see all the duplicates within that set) and then 'Duplicate Report' on the top left hand side to come out and see all…
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See related questions in deduplication report
When going through the deduplication report and clicking on a set of duplicates to pull up the merge view, my client wants the ability within the metadata to see any and all related questions.
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Sub questions in Projects staying related to each other when entering Content Library
It appears that when a question with sub questions from a Project is saved into the Content Library, the relationship between the questions is lost. My client wants the questions to remain connected, perhaps through the "relate" feature, without needing to proactively relate the sub questions to the main question after a…
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Ability to sort by other values in Content Library
Client State Street is requesting the ability to sort by other values, such as custom fields and/or Next Review Date in the content library. Their content admin team has expressed that they often want to sort their filtered search results by a variety of other criteria, both system defined metadata and custom fields.