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Designing an AI-Ready Content Library
Your Content Library is invaluable and you probably spent a lot of time refining it. However, even when the content is correct, you may find the AI-generated response misses the mark and you need to take time to create the answer yourself. Here at Responsive, we know your time is valuable and you can't spend it doing what…
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Recap of June '26 Product Update
We had a great Product Update today to kick off July with over 200+ users that joined live! Missed it? The full recording + ALL the resources are now live in the Academy, or catch a short recap of our team's top 2 favorite releases in our Highlight video! Catch up on some of the top asked questions from the webinar in the…
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Ability to select multiple questions in a section for AI Answering
Elemica had an idea for the project/AI workflow. Sometimes, they have multiple questions in a section that are answered differently than other questions in that same section. For example, 10 questions in the section. 5 answered one way, 5 answered another way (maybe with a topic, product, etc). Elemica wants the ability to…
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Feature Request: Context-Aware AI Drafting Using Project Documents
Background Several customers have recently provided feedback around how they are leveraging AI platforms such as ChatGPT and Claude. A common workflow they highlighted is the ability to create “projects” or contextual workspaces where users upload supporting documents, instructions, reference materials, and contextual…
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Enhance Quality Check to Reliably Detect Invalid URLs
I’m submitting this enhancement idea on behalf of my strategic client Microsoft. Overview • Microsoft is requesting enhanced Quality Check functionality to improve validation of URLs embedded within project responses • The primary use case focuses on identifying URLs that return error pages such as “We are sorry, the page…
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Verbatim Quotations Within AI-Editable Answers
Problem Some Responsive customers (e.g., Optum) manage highly regulated content where only specific portions of an otherwise flexible answer must remain verbatim. Examples include: Customer testimonials Legal or compliance-approved language Regulatory disclosures Today, answers are treated as either fully editable or fully…
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(AI) Auto Identify Answer Type based on the Context of the Question - Import/Create
The idea is to predict and enhance user experience by recommending response type based on the context of the question. This will enhance the experience of the user during create and import. Question: "Select all applicable options for your subscription preferences." Analysis: The system detects a prompt for selecting…
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Apply Verbatim at the Individual Source Level in Ask and AI Draft
Current Behavior When Ask or AI Draft retrieves multiple sources, one Q&A pair marked Verbatim causes all retrieved sources to be returned verbatim. This includes non-Verbatim Q&A pairs and documents—even though documents do not have a Verbatim setting. As a result, document content may be copied exactly as stored,…
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Quality Check Agent - Incorrect Sensitive Data Identification and Usability Issues
The customer reported multiple issues with the Quality Check Agent related to sensitive data detection and usability. While the agent effectively identifies general quality issues, it incorrectly classifies technical or system-related information (such as software version numbers and standard product terminology) as…
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Improve Visibility When AI Draft Is In Use
Hi Team, Raising an enhancement request on behalf of Nokia. Problem: Today, AI Draft can only be run by one user at a time. If a user initiates AI Draft on a project, other users attempting to use AI Draft elsewhere in the platform are unable to do so until the active process completes. The challenge is that users…