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Coffee Chat: Building Trust at Scale: Unleashing Company Knowledge
Hey everyone! We had our second Coffee Chat of the year, Building Trust at Scale: Unleashing Company Knowledge 🎉 In this session we covered tips on how to balance speed and transparency by building a trusted, self-service hub and by applying practical approaches in Responsive. These practices will help make the right…
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January Product Release Recap & What’s Coming Soon
Thank you to everyone who joined yesterday's January Product Update! We covered features now in General Availability, then we moved into advanced capabilities available in select AI packages. We also shared an early sneak peek of our upcoming AI Usage Dashboard, and Pulse AI for Ask. The session ended with a live Q&A.…
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Verbatim Quotations Within AI-Editable Answers
Problem Some Responsive customers (e.g., Optum) manage highly regulated content where only specific portions of an otherwise flexible answer must remain verbatim. Examples include: Customer testimonials Legal or compliance-approved language Regulatory disclosures Today, answers are treated as either fully editable or fully…
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Ask your CSM - Episode 5
✨ Ask Your CSM – Episode 5 is Live! ✨ Happy Monday! I hope everyone had a wonderful weekend. We’re back with Episode 5, featuring special guest Cat Charleston! 🎉 In this episode, Cat shares her Responsive journey, highlights the latest AI Draft updates, and dives into the exciting new feature — Verbatim. It’s a must-watch…
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Your AI prompting megathread + Coffee Chat highlights! 🎉
What a FUN and engaging Coffee Chat today! ☕🎉 We dove into AI prompting best practices to help you get more accurate, efficient, and spot-on responses in Responsive. There was a friendly competition in the chat to find the best prompt, and congrats to @Alyssa Solnitzky for getting the most upvotes and winning the brand new…
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🚨 Our Entire Q1 Coffee Chat Lineup is LIVE! 🚨
Join us next Wednesday, January 22nd for our first Coffee Chat of the year: Chaos to Clarity: How O.C. Tanner Built a Winning Library featuring Super User, @Jain Willis Don't forget, to celebrate the first Coffee Chat of 2025, we're giving away a Pink Yeti Mug! 🎉 We’ve also added two more Coffee Chats to our Q1 lineup,…
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(AI) Auto Identify Answer Type based on the Context of the Question - Import/Create
The idea is to predict and enhance user experience by recommending response type based on the context of the question. This will enhance the experience of the user during create and import. Question: "Select all applicable options for your subscription preferences." Analysis: The system detects a prompt for selecting…
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Only Filter for tags
Customers have asked if we can expand the new "Only" filter for tag across all AI surface.
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Calling All AI Agent Builders! How are you using Agent Studio?
I’d love to hear about agents your team has tried and found successful in your environment. So far, we’ve built agents for Acronym Extraction and Definitions, SWOT Analysis, Competitor Analysis, and an Advanced Executive Summary Writer. What other agents have you experimented with, and what’s worked well for you?
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February 2026 Product Update Webinar - live tomorrow March 4!
As a reminder our February Product Update webinar is tomorrow, March 4 at 8:00AM CST! Join us for a deep dive into February product releases and enhancements. Can’t stay for the full hour? Catch the 5-minute Highlights video in the Academy for a quick look at our team's favorite updates. 👉 Register here for the Product…
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AI - Eliminate source from AI generated answer AND re-generate answer
Haworth has requested the ability to exclude specific sources from AI generated responses AFTER the initial response has been generated and then re-generate a response without the excluded source.
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AI Draft Enhancements for Attachment-Heavy Q/A Workflows
Problem summaryUpgrade, Inc relies on attachments in Q/A pairs. AI Draft currently: doesn't reliably include attachments from source Q/A pairs into drafted answers, and doesn't consistently resolve merge-tags that should display attachment filenames in the preview (but filenames sometimes appear after apply→revert). They…
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AI Assistant update - Automation
When working within a project, it would be nice if the AI Assistant had the same functionality as Recommendation, meaning, AI should automatically provide a list of potential answers instead of having to copy/paste the question. Once a response is provided, it should have this , which auto copies instead of having to c…
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Verbatim Response Identification in Generated Answers
Client: Oracle Ticket: TKT-210202 Current Situation: Currently, the system does not provide any mechanism to identify whether a Verbatim response was used in a generated answer. Users cannot easily distinguish which parts of the response are Verbatim versus generated content. Requested Enhancements: Verbatim Response…
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Contextual grouping of AI generated QA pairs in the Content Library
I am raising this enhancement request on behalf of Rodrigo from Feedzai, focusing on improving how AI generated answers are managed within the Content Library. Today, when AI Draft pulls information from the Content Library and generates a response, that output is later saved as a new question answer pair even when a…
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Multi-Product AI Drafting Across Multiple Sections
Customers need the ability for AI Draft to accurately generate responses for tenders involving multiple product lines within a single project session. Currently, when attempting to run AI Draft with several product filters selected across multiple sections, the AI produces mixed, incorrect, or incomplete responses. Key…
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Improve AI Draft Status Visibility & Parallel Processing
Currently, when one user initiates AI Draft, other users only see the AI Draft button greyed out, without any indication of why it’s unavailable or what stage the process is in. This can be confusing and often leaves users mid-way without clarity on what’s happening or what their next step should be. Proposed improvement:…