-
Visibility into Salesforce for Non-Responsive Users
My client, Opterra, heavily uses Responsive for the majority of their report tracking capabilities. They rely on the integration into Salesforce as well. It's difficult since they can't connect the data into Salesforce and she's moving closer to moving it all out of Responsive and into Salesforce, when this is one of their…
-
Linked Document not syncing to latest version within Project after Library update
RBC requested this When a Q&A record and its linked Document are both updated in the Library, the Project referencing that record does not always pull through the most current version of the linked Document. This surfaced during final review of an active DDQ Project, prior to export, when a recently updated Library record…
-
A Deep Dive into Your Performance Metrics
Reviewing your performance metrics is a perfect time to reflect on the work you are doing today in Responsive and review steps you can take to continue progress towards your business goals and identify opportunities to improve your overall performance and desired results. We are here to help break things down so you can…
-
New metrics for CL Insights dashboard
Call recording - click here Customer - SAP Some of these are on the Content Management Dash, which is very nice looks wise and that’s helpful for CMs but we can’t share that to leadership as is, due to the Highest Backlog list and Most Popular Owners sections, which are considered performance related PII under German (and…
-
Product Requests - Quality Check for consistency issues and better postmortem reporting
Content consistency alerts – Is there a way for the system to flag conflicting information across responses? Potential for Quality Check. For example, if one answer lists revenue at $1.4B and another lists $1.6B, I’d like the tool to identify the mismatch. Since we have customers that often jump between sections and…