Problem
When a text-type custom field holds alphanumeric values (e.g. KB Number = "KB0014599", CAIQ Question ID = "DSP-01.1"), Advanced Search does not return exact matches unless the user manually wraps the value in double quotes. Searching the raw value returns incorrect or poorly-ranked results.
Current workarounds (customer-confirmed)
- Wrap the value in double quotes, e.g. "KB0014599".
- Search using only the numeric portion (e.g. 0014599) — not viable when the numeric part is non-unique (e.g. "DSP-01.1").
- Convert to a dropdown field — not viable here, as these values are unique and come fixed on import and cannot be changed.
Requested behavior
Have Advanced Search automatically apply exact-phrase matching for alphanumeric text-type custom fields, so users get accurate results without needing to add double quotes.
