Coffee Chat: Building Trust at Scale: Unleashing Company Knowledge

Mimi Romano

Hey everyone!

We had our second Coffee Chat of the year, Building Trust at Scale: Unleashing Company Knowledge 🎉

In this session we covered tips on how to balance speed and transparency by building a trusted, self-service hub and by applying practical approaches in Responsive. These practices will help make the right information easy to find and use across teams, customers, and partners.

If you couldn’t join live, or want a refresher, you can now watch the recording and access the slide deck and resources in the Responsive Academy.

Hope to see you at the next event!

Mimi Romano

FAQs

Q: Is there a limit to shares or domain access in Trust Center?
A: No. We do not limit the number of people that you can share with. We have some customers that have tens of thousands of visitors to their site each month.

Q: How does Trust Center actually reduce inbound questionnaire volume by >70%?
A: B/c you are proactively sharing your security posture with your prospects & customers. They do not have to ask you. And they can use Ask to answer any specific questions they have.

Q: What’s the difference between a Trust Center and a “Trust Profile?"
A: Good question! They are the same thing.

Q: Is there an NDA workflow included in the Trust Center?
A: Good question! Yes, you can enable an NDA on all docs or individual ones. We have a Salesforce feature that lets you create rules to automatically bypass the NDA if you already have one on file for that customer. You can also manually bypass if you don't store the info in a CRM. Additionally, if you use Docusign for your NDAs, we also have an integration.