Excluding Response Headers Faster

Mitratech has requested an option to exclude certain Response Headers because there too many internal notes and they have a lot of redundant ones. They need to realize value from AI asap for their work so that's why its important we have that option to exclude multiple instead of one by one.

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Under review

Strategic Response Management

Status: Under review

Comments

sathish s

@support Please clarify this. While using AI to generate answers, the user is expecting to select more than one response header to be excluded. Am I right? And this is specific to smart search or is it specific to Ask and Smart Search?

support

This is related to their smart search, please let me know if anything can be done for us to get back to the customer with recommendation and next steps. Thank you so much!

sathish s

@support Please confirm my understanding. The customer is expecting to have a exclude option as shown below in the advanced filter of content library so that they can select one or more response headers to be excluded and type the question in search bar so that question based search will generate answers excluding the selected response headers. Is this correct?

support

Yes this is correct, the customer is expecting to have a a bulk exclude option for response headers