IVANTI - Request for duplicate documents to be uploaded into Responsive

Original Ticket: https://responsiveio.zendesk.com/agent/tickets/69083

John wants to be able to add files that are the same but the system won't let him. Even though the files are the same he'd like to bring in different file names into specific sections as this part of their workflow today but this system won't allow this.

Direct notes from Support:

Issue: User is trying to upload files and getting the "duplicate files already exist" warning message.

Update 1: Checked the files the user is trying to upload with the existing files in the project and found that other users have already uploaded same content. I have explained to user that similar file has already been uploaded but has different file name which is why the system is preventing from duplicates to upload.

User refuses to accept this and further questions the workflow. I have asked for CSM to intervene as there are no further explanation that can be provided from Support.

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Will not implement

Status: Will not implement

Comments

Khalees V

@Ginno Bergunio

Do you know if they are fine with exporting same document more than once in the exported response package? For example - Same file is attached to Q1 and Q2?
May i know why same file has to be exported multiple times?

ginno

Hi @Khalees V

From my understanding the client would fine with question 1's request: That will work.

For Question 2: The reason is that many different users may attach the same file as they won't be able to access the previous attached file in responsive so this use case is valid that a new sales leader may bring in the same file so this error message would cause a blocker for them to progressively complete the project.

Any updates here would be greatly appreciated — Thanks again for your help.

Khalees V

@Ginno Bergunio Not in the 2025 roadmap. If we need to consider this in H1 2026, need leadership approval. Request you to raise this to Product Leadership (Kunal) if this is a show stopper and should be addressed at the earliest.

@Ginno Bergunio Can you also confirm the scenario, current and expected behavior in the screenshot below

ginno

@Khalees V I'll circle back with our Leader and confirm the workflow based on the Screenshots you shared. Thanks again for your help.