In this month’s Ask Your CSM session, hosted by Renee Underwood and featuring the wonderful Katy Edgington, we got a behind-the-scenes look at what fuels her passion for working with Responsive customers, especially when it comes to surfacing hidden features and solving complex use cases.
Here’s a quick recap:
✅ Meet Katy: She shared her journey at Responsive, how she got started, and why she’s energized by showing customers tools and functionality they haven’t explored yet.
✨ Underrated Feature Spotlight: Katy gave a live walkthrough of bulk actions in the Content Library, where she demonstrated how Bulk options enable mass updates, formatting, and other content changes.
🚀 Sneak Peek: TRACE Score™
Katy also shared what she’s most excited about on the product roadmap — the upcoming TRACE Score, a framework that sets a new benchmark for trusted AI-generated content. It focuses on:
- Trustworthiness
- Relevance
- Accuracy
- Completeness
- Explainability
Click here to watch Episode 3 of Ask Your CSM!
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Have a question or a topic you’d like featured in the next session? Drop it in the comments — we’d love to hear from you!
