This request is directly from Fiserv, but Genesys has also asked for this functionality. They would like to have the check mark back for closed comments. There may totally be a reason we did away with this in the new UI, so if we can understand that, we can explain it 
Here's the feedback from Fiserv:
Thanks for looking into this Ruby. It is very unfortunate that this is the intended behavior of the new content library. Is there no way for this feature to be included in the new UI as a future enhancement? I mean, this feature is already in the Classic UI. What is the benefit of having this feature removed in the new UI? Our moderators and content reviewers use this feature most of the time, so taking this away doesn't do them any good. By the way, I have submitted this as feedback as well.
Created date : 2022-09-14
Votes : 5
Comments for the idea :
Tara Kolinsky Sep 16, 2022
Dynatrace and Beeline have both asked for this. It's important for them to see that there was a comment, even if it has been closed.
product-response-mgmt product-response-mgmt Oct 7, 2022
Hi Monica and Tara
Thanks for your feedback. We will discuss this with the team and update you the same.
Regards,
Shivaalini U
Pablo Ojeda Apr 11, 2023
Fiserv again mentioned this and would really like this to be implemented.
product-response-mgmt product-response-mgmt Apr 11, 2023
Pabalo, we will consider this for future.
Pablo Ojeda Apr 17, 2023
Prime Therapuetics has also requested this.
