PROD-I-914 Issue when jumping from CCL edit to a pop up message

[Deleted User]

Beeline has noted that when editing an answer in the CCL, if they move off the screen (for example to clear a notification), they lose the edits they were working on.

I suspect this is the way the system is designed, however they offered a couple of suggestions -

1. would be to autosave those edits, or

2. to prompt with a pop up message warning them they will loose their work.

Here's a video (https://us-39424.app.gong.io/e/c-share/?tkn=1nqncmn1afpjikch6qcvyhimy) of the behavior and their suggestions.

Created date : 2022-12-14

Votes : 2

Comments for the idea :
product-response-mgmt product-response-mgmt Dec 15, 2022
Hi Pavithra,

Thank you for the idea. Yes currently we don't show any warning or autosave the edits unless the user clicks on "Save" option. We will discuss this with the team and will consider this request.

Thanks and Regards,

Darshan R

Tara Kolinsky Jan 6, 2023
Vizient has also raised this issue to me as a big concern.

Tara Kolinsky Jan 6, 2023
(FYI - Vizient would like to see a warning message pop up that they are about to lose work. One of their users lost a significant amount of edits and this caused some heartburn)