Request to implement Standard Responses in Auto-respond

Hi Team,

This request is on behalf of Kate Bloom of Mark43.

She would like Auto respond to bring in results based on previously set Standard Responses. As of now Auto respond does not bring in results for standard responses and she would like for the functionality to improve to include Standard responses.

Discussed with Shyam, who asked me to raise this as an enhancement.

Please see if this can be implemented. Thank you!

Best,

Sumana

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Status: Under review

Comments

Khalees V

@Sumana Mohanan Is it possible to provide more details? Example or recording will be great to better understand the feedback.

Sumana Mohanan

Hi Khalees,

When Standard Responses are involved, it is not pulling results correctly. Here is a recording - https://clipchamp.com/watch/ueGkvzxZBHM

Hope this is helpful

Thanks

Sumana

Khalees V

@Sumana Mohanan Can you please confirm if the standard response and the response in the question drop-down are same?

Sumana Mohanan

Hi @Khalees V, Yes to give some context, I tested the Auto respond's behavior with standard responses and normal response. The first two QAs in the video had standard responses, the third QA is a normal QnA pair. The first QA's standard response was set to bring in NO when yes is selected in the Standard Response dropdown.

The Third QA however did not have any Standard response. When we use Auto respond, it only brings values for the third QA and does not do so for the first two.

Khalees V

@Sumana Mohanan Thank you for more details. I will schedule a call to clarify few questions.