When content is saved to the library from a project, it will reflect a created date/time based on who completed the section/project and when. This is misleading as the person who completes the section/project is often not the person who answered the question nor are they the person that recommended the content be saved in the library. So when content flows to the library, it's difficult to discern who the content came from and act accordingly. While the moderator/content manager could go back to each project and find the information, this is not scalable. Evernorth has expressed frustration with this. At minimum they would like to see metadata related to the person who selected the save in answer library switch in the project.
I think a possible solution would be to carry over the question activities from the project. This would show not only who nominated the content for addition to the library but also the details around who contributed to it's creation.
Created date : 2023-04-28
Votes : 9
Comments for the idea :
